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- Tasks: Lead customer partnerships to enhance employee experience and drive growth for global organizations.
- Company: Join Workvivo, a digital experience platform under Zoom, focused on workplace culture and inclusion.
- Benefits: Enjoy perks that support your health, work-life balance, and community contributions.
- Why this job: Be the voice of the customer and make a real impact in diverse industries.
- Qualifications: 8+ years in Customer Success at a SaaS startup; fluent in Spanish and English.
- Other info: Work remotely and be part of an equal opportunity workplace that values diversity.
The predicted salary is between 43200 - 72000 £ per year.
Workvivo, a digital experience platform under Zoom, is seeking Customer Success Managers to support its expansion. The role involves partnering with customers to ensure exceptional employee experience and support growth ambitions of global organizations across various industries. You will be the subject matter expert and tech point of contact on employee engagement and internal communications for SMB clients. Through guidance on best practices on how to increase adoption as well as being the ‘voice of the customer’. For this role, we are looking for a candidate proficient in English and Spanish.
About the Team
Workvivo, a digital experience platform, is dedicated to enhancing workplace culture and promoting global employee inclusion. As part of Zoom, the platform prioritizes meaningful connections and modern collaboration to drive innovation in businesses, committed to improving employees’ working lives across diverse industries and locations., We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
LI-Remote
Communicate well verbally, and in one-to-one, group, and formal presentations. Communicate technical problems to non-technical people.
Able to think laterally and strategically. Be on the lookout for continuous improvement.
Able to produce well-structured and clear customer facing documentation and reports.
Have an excellent competency in Customer Success techniques and approaches.
Have a proactive approach to problem-solving and be able to think creatively. Able to identify and promote business benefits to a client with consultancy skills.
Provide excellent customer service skills -hugely responsive internally and to customers.
8+ years in a Customer Success role within a SaaS Start up company
Full business proficiency in Spanish and English
Ways of Working
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click for more information.
Senior Customer Success Manager, Workvivo - London (Spanish) employer: Zoom
Contact Detail:
Zoom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager, Workvivo - London (Spanish)
✨Tip Number 1
Familiarize yourself with Workvivo's platform and its features. Understanding how their digital experience platform enhances employee engagement will allow you to speak confidently about its benefits during the interview.
✨Tip Number 2
Prepare examples of how you've successfully managed customer relationships in previous roles. Highlight your ability to be the 'voice of the customer' and how you've driven adoption of solutions in a SaaS environment.
✨Tip Number 3
Brush up on your Spanish communication skills, especially in a business context. Being able to articulate complex ideas clearly in both English and Spanish will set you apart as a candidate.
✨Tip Number 4
Research the latest trends in employee engagement and internal communications. Showing that you're knowledgeable about current best practices will demonstrate your commitment to continuous improvement and innovation.
We think you need these skills to ace Senior Customer Success Manager, Workvivo - London (Spanish)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Customer Success Manager position at Workvivo. Understand the key responsibilities and required skills, especially the importance of bilingual proficiency in English and Spanish.
Tailor Your CV: Customize your CV to highlight relevant experience in Customer Success roles, particularly within SaaS startups. Emphasize your ability to communicate technical concepts clearly and your proactive problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing employee experiences and your understanding of customer engagement strategies. Mention specific examples from your past work that demonstrate your success in similar roles.
Highlight Cultural Fit: In your application, reflect on how your values align with Workvivo's commitment to diversity and inclusion. Share experiences that illustrate your ability to contribute to a positive workplace culture and support global employee inclusion.
How to prepare for a job interview at Zoom
✨Demonstrate Your Bilingual Skills
Since the role requires proficiency in both English and Spanish, be prepared to switch between languages during the interview. This will showcase your fluency and ability to communicate effectively with diverse clients.
✨Showcase Customer Success Expertise
Highlight your experience in Customer Success, especially within SaaS startups. Prepare specific examples of how you've improved customer engagement and satisfaction in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to think strategically. Practice responding to hypothetical scenarios related to customer challenges and how you would address them.
✨Emphasize Your Communication Skills
As a Customer Success Manager, effective communication is key. Be ready to discuss how you convey technical information to non-technical stakeholders and provide clear documentation and reports.
