At a Glance
- Tasks: Empower partners with expert technical guidance for seamless customer experiences.
- Company: Join a dynamic team at Zoom, enhancing partner capabilities and customer satisfaction.
- Benefits: Enjoy a variety of perks, work-life balance, and support for your well-being.
- Other info: Flexible hybrid work environment with opportunities for growth and collaboration.
- Why this job: Make a real impact by driving partner success and improving customer experiences.
- Qualifications: 5+ years in customer-facing roles with experience in CX solutions.
The predicted salary is between 60000 - 80000 € per year.
You'll empower partners to deliver seamless customer experience deployments through expert technical guidance and enablement. You'll collaborate across teams to drive adoption and retention. You'll help partners achieve measurable customer success and growth.
About The Team
Our team enables partners to deliver exceptional customer experiences using Zoom CX solutions. We collaborate across product, engineering, and partner functions. We exist to strengthen partner capability and customer satisfaction.
Responsibilities
- Driving partner‑led deployments by providing technical consultation and best practice guidance.
- Enabling partners through scalable programs that enhance adoption and retention outcomes.
- Monitoring partner performance, identifying risks, and coordinating remediation plans.
- Collaborating with cross‑functional teams to translate partner feedback into product and enablement improvements.
- Maintaining accurate account data to support lifecycle planning and expansion opportunities.
What We’re Looking For
- Demonstrate experience delivering or supporting Customer Experience solutions such as Contact Center, Virtual Agent, or Workforce Engagement.
- Apply at least 5 years of customer‑facing experience in post‑implementation or success roles.
- Use data‑driven insights to manage and prioritize a portfolio of enterprise customers.
- Communicate effectively with partners and internal teams to influence adoption and retention.
- Translate technical concepts into actionable partner enablement materials.
- Collaborate across product, engineering, and partner teams to improve deployment quality.
- Bring knowledge of CCaaS, APIs, CRM integrations, and cloud telephony technologies.
- Possess equivalent practical experience in a systems integrator or partner environment.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In‑Person, is indicated in the job description posting.
Benefits
Our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non‑accommodation‑related requests, such as application follow‑ups or technical issues, will not be addressed.
Partner Technical Advisor employer: Zoom
At Zoom, we pride ourselves on being an exceptional employer that empowers our employees to thrive in a collaborative and innovative environment. Our hybrid work model offers flexibility while our comprehensive benefits programme supports your overall well-being, ensuring a healthy work-life balance. With a strong focus on professional growth and a commitment to fair hiring practices, we provide meaningful opportunities for career advancement in the dynamic field of customer experience solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Technical Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Zoom through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Zoom's CX solutions inside out. Familiarise yourself with their products and think about how your experience aligns with what they need. This will help you stand out as a candidate who gets it!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've helped partners or customers overcome challenges. This will demonstrate your ability to drive adoption and retention effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Partner Technical Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Customer Experience solutions. We want to see how your skills align with the role of Partner Technical Advisor, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since you'll be collaborating with partners and internal teams, it's crucial to demonstrate your ability to communicate effectively. Use clear and concise language in your application to reflect this skill, and maybe even share examples of how you've influenced adoption and retention in the past.
Highlight Data-Driven Insights:We love candidates who can use data to drive decisions! In your application, mention any experience you have with managing a portfolio of enterprise customers using data-driven insights. This will show us that you understand the importance of metrics in achieving customer success.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our team and culture while you’re at it!
How to prepare for a job interview at Zoom
✨Know Your Customer Experience Solutions
Make sure you brush up on your knowledge of Customer Experience solutions like Contact Centre, Virtual Agent, and Workforce Engagement. Be ready to discuss how you've delivered or supported these solutions in the past, as this will show your expertise and relevance to the role.
✨Showcase Your Data-Driven Insights
Prepare examples of how you've used data to manage and prioritise a portfolio of enterprise customers. This could include metrics you've tracked or insights you've gained that led to improved adoption and retention outcomes. It’s all about demonstrating your analytical skills!
✨Communicate Effectively
Practice articulating technical concepts in a way that's easy for partners and internal teams to understand. Think about how you can translate complex ideas into actionable enablement materials. Clear communication is key to influencing adoption and retention.
✨Collaborate Across Teams
Be ready to discuss your experience working with cross-functional teams, especially in translating partner feedback into product improvements. Highlight any specific instances where your collaboration led to better deployment quality or enhanced partner capabilities.
