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- Tasks: Drive partner success and customer value through strategic collaboration.
- Company: Join Zoom, a leader in innovative communication solutions.
- Benefits: Enjoy a supportive culture with perks for your well-being and work-life balance.
- Why this job: Make a real impact by helping partners deliver exceptional customer experiences.
- Qualifications: 5+ years in customer success or partner management; fluent in German and English.
- Other info: Flexible hybrid work environment with opportunities for career growth.
The predicted salary is between 28800 - 48000 £ per year.
Zoom is looking for a Partner Success Manager to drive customer success through our strategic partners. You’ll ensure partners help customers realize maximum value from Zoom, fueling adoption, retention, and growth. You’ll equip them with the tools, training, and insights needed to deliver exceptional customer experiences at scale.
Our Channel team champions partner-led customer success worldwide. We collaborate closely to align strategies and share insights. We exist to help partners maximize customer value and long-term engagement.
Responsibilities
- Driving partner onboarding and success planning to ensure effective adoption and renewal outcomes.
- Enabling partners to increase adoption, engagement, and long-term customer value.
- Collaborating with partner and internal teams to reduce risk and churn.
- Collaborating with partner teams to develop and execute scalable customer retention and growth strategies.
- Identifying expansion opportunities within partner-managed customer portfolios.
- Aligning cross-functionally to deliver consistent, scalable customer experiences.
What we’re looking for
- 5+ years of experience in customer success, partner management, or account management.
- Fluent in German and English.
- Drive retention, adoption, and growth through indirect or partner-led models.
- Ability to analyze customer data to identify risk, opportunity, and next actions.
- Clear communication and ability to build trusted relationships with partners and stakeholders.
- Enable and coach others using structured guidance and best practices.
- Experience with SaaS platforms, collaboration tools, or unified communications solutions.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role (Hybrid, Remote, or In-Person) is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
Partner Success Manager (German Speaking) employer: Zoom
Contact Detail:
Zoom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Success Manager (German Speaking)
✨Tip Number 1
Get to know the company inside out! Research Zoom's products and culture so you can speak their language during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Zoom. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences that showcase your skills in customer success and partner management. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation and reiterate your enthusiasm for the role. It’s a simple gesture that can leave a lasting impression.
We think you need these skills to ace Partner Success Manager (German Speaking)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Partner Success Manager role. Highlight your experience in customer success and partner management, especially if you've worked with SaaS platforms before. We want to see how your skills align with what we're looking for!
Show Off Your Language Skills: Since this role requires fluency in both German and English, don’t forget to showcase your language abilities. Whether it’s in your CV or cover letter, let us know how you’ve used these skills in a professional setting. We love seeing candidates who can communicate effectively in both languages!
Be Data-Driven: We’re all about using data to drive decisions, so if you have experience analysing customer data to identify risks or opportunities, make sure to mention it! Share specific examples of how your insights led to successful outcomes in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Zoom
✨Know Your Partners
Before the interview, research Zoom's strategic partners and understand their role in customer success. Familiarise yourself with how these partnerships work and think about how you can drive value for both the partners and customers.
✨Showcase Your Experience
Be ready to discuss your previous experience in customer success or partner management. Prepare specific examples of how you've driven retention and growth through partnerships, and highlight any relevant metrics that demonstrate your impact.
✨Communicate Clearly
Since the role requires fluency in both German and English, practice articulating your thoughts in both languages. Be prepared to switch between them if necessary, and ensure you can clearly explain complex concepts in a simple way.
✨Ask Insightful Questions
Prepare thoughtful questions about Zoom's approach to partner success and customer engagement. This shows your genuine interest in the role and helps you understand how you can contribute to the team’s goals.
