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- Tasks: Lead partner enablement strategies and support customer success for Workvivo's partners.
- Company: Join Workvivo, an innovative employee experience platform under Zoom, enhancing workplace culture globally.
- Benefits: Enjoy a hybrid work environment with perks supporting your physical, mental, and financial well-being.
- Why this job: Be part of a mission-driven team focused on meaningful connections and driving innovation in customer success.
- Qualifications: 3+ years in SaaS Customer Success or Partner Management with a passion for optimizing partner experiences.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
What you can expect
We are seeking an experienced Partner CSM to join the Workvivo team and help our Delivery Channel Partners nurture and grow their portfolio of Workvivo customers. If you have a passion for enabling partners, facilitating adoption, and driving customer success, this could be the perfect opportunity for you.
About the Team
Workvivo is an employee experience platform designed to amplify workplace culture and foster employee engagement, regardless of location. Committed to customer satisfaction, Workvivo focuses on enhancing employees' working lives across diverse industries globally. As part of Zoom, an intelligent collaboration platform, Workvivo aligns with Zoom's mission to prioritize people, enabling meaningful connections, modern collaboration, and driving innovation in businesses and individual interactions.
Responsibilities
- Leading the creation and execution of enablement strategies, providing Channel Partners with the necessary tools, resources, and training to successfully implement and adopt the platform.
- Developing scalable, repeatable enablement programs that improve onboarding, training, and post-launch support for Channel Partners. Utilizing data-driven insights to assess partner performance, identify areas for improvement, and implement strategies that enhance operational efficiency and effectiveness.
- Collaborating closely with product, sales, and customer success teams to ensure seamless partner enablement and optimize the overall customer experience and satisfaction.
- Helping partners to drive growth and renewals across all Workvivo accounts. Support with best practices, collateral, EBR attendance and commercial conversations.
What we’re looking for
- 3+ years in SaaS Customer Success, Partner Management, or Channel Management.
- Good understanding of SaaS platforms and how to design and implement scalable partner enablement strategies that drive platform adoption and customer success.
- Ability to assess and adjust strategies using data and performance metrics, linking adjustments to learning outcomes and partner success.
- Demonstrated experience working with sales, channel teams, internal CSMs, and product teams to influence and drive changes across departments, ensuring alignment on partner enablement goals.
- Passion for Partner & Customer Success: A commitment to delivering exceptional experiences for both partners and customers, optimizing engagement, and ensuring measurable success.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability.
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Partner CSM employer: Zoom
Contact Detail:
Zoom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner CSM
✨Tip Number 1
Familiarize yourself with Workvivo's platform and its features. Understanding how the platform enhances employee engagement will allow you to speak confidently about its benefits during the interview.
✨Tip Number 2
Highlight your experience in developing enablement strategies. Be prepared to discuss specific examples of how you've successfully implemented training programs that drove partner success in previous roles.
✨Tip Number 3
Showcase your data-driven approach. Be ready to explain how you've used performance metrics to assess partner effectiveness and make strategic adjustments that led to improved outcomes.
✨Tip Number 4
Demonstrate your collaborative skills. Prepare to share instances where you've worked closely with sales, product, and customer success teams to align on partner enablement goals and drive results.
We think you need these skills to ace Partner CSM
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Partner CSM position. Understand the key responsibilities and required skills, especially around partner enablement and customer success.
Tailor Your CV: Customize your CV to highlight relevant experience in SaaS Customer Success, Partner Management, or Channel Management. Emphasize your ability to develop scalable enablement strategies and your passion for driving customer success.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Discuss specific examples of how you've successfully enabled partners or improved customer experiences in previous roles.
Highlight Data-Driven Insights: In your application, mention any experience you have with using data to assess performance and drive improvements. This aligns with the company's focus on data-driven decision-making for partner success.
How to prepare for a job interview at Zoom
✨Show Your Passion for Partner Success
Make sure to express your enthusiasm for enabling partners and driving customer success. Share specific examples from your past experiences where you successfully supported partners in achieving their goals.
✨Demonstrate Data-Driven Decision Making
Be prepared to discuss how you've used data and performance metrics to assess partner performance and make strategic adjustments. Highlight any tools or methodologies you've employed to drive improvements.
✨Highlight Collaboration Skills
Since the role involves working closely with various teams, emphasize your experience collaborating with sales, product, and customer success teams. Provide examples of how you influenced cross-departmental initiatives.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask you to solve hypothetical challenges related to partner enablement or customer success. Think through your approach to developing scalable programs and how you would handle specific situations.
