Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Empower partners with expert technical guidance for seamless customer experiences.
- Company: Join Zoom, a leader in collaboration technology and customer experience solutions.
- Benefits: Enjoy a variety of perks, work-life balance, and a supportive workplace culture.
- Other info: Flexible hybrid work environment with opportunities for career advancement.
- Why this job: Make a real impact by helping partners achieve customer success and growth.
- Qualifications: 5+ years in customer-facing roles with experience in CX solutions.
The predicted salary is between 60000 - 80000 £ per year.
You’ll empower partners to deliver seamless customer experience deployments through expert technical guidance and enablement. You’ll collaborate across teams to drive adoption and retention. You’ll help partners achieve measurable customer success and growth.
Our team enables partners to deliver exceptional customer experiences using Zoom CX solutions. We collaborate across product, engineering, and partner functions. We exist to strengthen partner capability and customer satisfaction.
Responsibilities
- Driving partner-led deployments by providing technical consultation and best practice guidance.
- Enabling partners through scalable programs that enhance adoption and retention outcomes.
- Monitoring partner performance, identifying risks, and coordinating remediation plans.
- Collaborating with cross-functional teams to translate partner feedback into product and enablement improvements.
- Maintaining accurate account data to support lifecycle planning and expansion opportunities.
What We’re Looking For
- Demonstrate experience delivering or supporting Customer Experience solutions such as Contact Center, Virtual Agent, or Workforce Engagement.
- Apply at least 5 years of customer-facing experience in post-implementation or success roles.
- Use data-driven insights to manage and prioritize a portfolio of enterprise customers.
- Communicate effectively with partners and internal teams to influence adoption and retention.
- Translate technical concepts into actionable partner enablement materials.
- Collaborate across product, engineering, and partner teams to improve deployment quality.
- Bring knowledge of CCaaS, APIs, CRM integrations, and cloud telephony technologies.
- Possess equivalent practical experience in a systems integrator or partner environment.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential.
Partner Technical Advisor in London employer: Zoom
Contact Detail:
Zoom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Technical Advisor in London
✨Tip Number 1
Network like a pro! Reach out to current employees or connections in the industry. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer experience solutions. We want you to shine, so role-play with a friend or use online resources to boost your confidence.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've driven partner success or improved customer experiences. We love seeing real-life applications of your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Zoom.
We think you need these skills to ace Partner Technical Advisor in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Partner Technical Advisor role. Highlight your experience with Customer Experience solutions and how you've empowered partners in the past. We want to see how you can bring value to our team!
Showcase Your Technical Skills: Don’t shy away from mentioning your knowledge of CCaaS, APIs, and cloud telephony technologies. We’re looking for someone who can translate technical concepts into actionable insights, so let us know how you’ve done this before!
Use Data-Driven Examples: When discussing your previous roles, use data-driven insights to illustrate your impact on partner success and retention. We love numbers that tell a story, so share those metrics that showcase your achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Zoom
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of CCaaS, APIs, and cloud telephony technologies. Being able to discuss these concepts confidently will show that you’re not just familiar with the tools but can also translate them into actionable insights for partners.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you’ve driven customer success or supported deployments. Highlight how your actions led to measurable outcomes, as this aligns perfectly with what they’re looking for in a Partner Technical Advisor.
✨Collaborate Like a Pro
Since collaboration is key in this role, think of instances where you’ve worked across teams to solve problems or improve processes. Be ready to discuss how you can bring that collaborative spirit to their team and enhance partner enablement.
✨Data-Driven Decision Making
Familiarise yourself with how to use data to manage and prioritise customer portfolios. Be prepared to talk about how you’ve used data-driven insights in the past to influence adoption and retention, as this will resonate well with the interviewers.