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- Tasks: Drive partner success and enhance customer experiences with Zoom's strategic partners.
- Company: Join a global leader in video communications with a vibrant team culture.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by helping partners maximise customer value and engagement.
- Qualifications: 5+ years in customer success or partner management, with strong collaboration skills.
- Other info: Dynamic team environment focused on innovation and long-term success.
The predicted salary is between 36000 - 60000 £ per year.
Zoom is looking for a Partner Success Manager to drive customer success through our strategic partners. You’ll ensure partners help customers realize maximum value from Zoom, fueling adoption, retention, and growth. You’ll equip them with the tools, training, and insights needed to deliver exceptional customer experiences at scale.
About the Team
Our Channel team champions partner-led customer success worldwide. We collaborate closely to align strategies and share insights. We exist to help partners maximize customer value and long-term engagement.
Responsibilities
- Driving partner onboarding and success planning to ensure effective adoption and renewal outcomes.
- Enabling partners to increase adoption, engagement, and long-term customer value.
- Collaborating with partner and internal teams to reduce risk and churn.
- Collaborating with partner teams to develop and execute scalable customer retention and growth strategies.
- Identifying expansion opportunities within partner-managed customer portfolios.
- Aligning cross-functionally to deliver consistent, scalable customer experiences.
What we’re looking for
5+ years of experience in customer success, partner management, or
Partner Success Manager (German Speaking) in London employer: Zoom
Contact Detail:
Zoom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Success Manager (German Speaking) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Zoom on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching Zoom's partner success strategies. We should be ready to discuss how we can help partners maximise customer value and share our ideas on driving adoption and retention.
✨Tip Number 3
Showcase our experience! When we get the chance to talk about our past roles, let’s highlight specific examples of how we've driven customer success and collaborated with teams to achieve results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Zoom team.
We think you need these skills to ace Partner Success Manager (German Speaking) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Partner Success Manager role. Highlight your experience in customer success and partner management, and show us how you can drive value for our partners.
Showcase Your Skills: We want to see your skills in action! Use specific examples from your past roles that demonstrate your ability to enhance customer experiences and drive adoption. Numbers and results speak volumes!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits well with our team culture, so don’t be afraid to show us who you are and what makes you passionate about this role.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you into the process smoothly!
How to prepare for a job interview at Zoom
✨Know Your Partners
Before the interview, research Zoom's strategic partners and their customer success stories. Understanding how these partnerships work will help you demonstrate your knowledge and show that you're ready to drive partner success.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully driven customer success or managed partnerships. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Emphasise Collaboration Skills
Since the role involves working closely with both partners and internal teams, be ready to discuss how you've effectively collaborated in the past. Share instances where teamwork led to successful outcomes, especially in reducing churn or increasing engagement.
✨Ask Insightful Questions
Prepare thoughtful questions about Zoom's approach to partner success and customer retention strategies. This shows your genuine interest in the role and helps you understand how you can contribute to the team's goals.
