At a Glance
- Tasks: Build and scale global partner success programs for CCaaS and UCaaS solutions.
- Company: Join a leading collaboration platform that values innovation and teamwork.
- Benefits: Enjoy a variety of perks, work-life balance, and a supportive workplace culture.
- Other info: Flexible hybrid work environment with opportunities for career growth.
- Why this job: Make a real impact by driving customer success and partner engagement.
- Qualifications: 7+ years in Customer Success or related SaaS roles with strong relationship management skills.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking a strategic Contact Centre Customer Success Manager to support and scale a global partner success model. This UK-based role focuses on CCaaS and UCaaS solutions and will combine Contact Centre CSM expertise and partner enablement experience. This role is ideal for someone who enjoys building scalable programs and developing effective partner success frameworks. You will work closely with strategic partners to drive customer adoption, retention, expansion, and long-term value across partner-managed accounts. As a trusted advisor to partners and internal teams, you will support Contact Center transformation initiatives, improve customer outcomes, and contribute to business growth.
Our team is focused on delivering world-class customer and partner experiences through collaboration, innovation, and scalable success strategies. We work cross-functionally across Sales, Renewals, Product, Marketing, and Customer Success to support strategic partners and customers throughout their lifecycle journey. We are passionate about helping organisations modernise their customer experience operations while ensuring partners are fully equipped with the tools, frameworks, and insights needed to succeed in a fast-paced global environment.
Responsibilities
- Building and scaling global partner success programs and engagement strategies for CCaaS and UCaaS solutions
- Designing and implementing onboarding models, playbooks, lifecycle frameworks, and customer success best practices
- Driving customer adoption, retention, utilisation, expansion, and overall customer success outcomes
- Guiding partners through Contact Center transformation and customer experience improvement initiatives
- Translating technical capabilities into clear business value for technical and executive stakeholders
- Enabling and coaching partner Customer Success teams through training, tools, telemetry, and customer health insights
- Supporting renewal, expansion, and customer engagement strategies across partner-managed accounts
- Collaborating cross-functionally with Sales, Product, Marketing, Renewals, and Customer Success teams while advocating for partner and customer needs internally
What we’re looking for
- 7+ years’ experience in Customer Success, Partner Success, or related customer-facing SaaS roles
- Build and scale Customer Success or Partner Success programs within SaaS, CCaaS, or UCaaS environments
- Manage and grow relationships across channel partners, resellers, MSPs, and global partner ecosystems
- Drive customer outcomes through adoption, retention, utilization, CSAT, and lifecycle management strategies
- Influence commercial growth through renewals, upsell opportunities, and customer expansion initiatives
- Operate across both direct customer success and indirect partner-led delivery models
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
Customer Success Manager – Channel Partners (DACH) in London employer: Zoom
At Zoom, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee well-being is reflected in our comprehensive benefits programme, which supports physical, mental, and emotional health while promoting work-life balance. With ample opportunities for professional growth and a focus on empowering our team members, we create an environment where you can thrive and make a meaningful impact in the fast-paced world of customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager – Channel Partners (DACH) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with CCaaS or UCaaS solutions. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its partners. Understand their products and how they impact customer success. This will help you speak their language and show you're genuinely interested in their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with building scalable partner success programs. Highlight specific examples of how you've driven customer adoption and retention in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and contributing to our mission of modernising customer experiences.
We think you need these skills to ace Customer Success Manager – Channel Partners (DACH) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in CCaaS and UCaaS, and show us how you've built successful partner programs in the past.
Showcase Your Achievements:We want to see the impact you've made in previous roles. Use specific examples of how you've driven customer adoption and retention, and don't forget to mention any metrics that demonstrate your success!
Be Authentic:Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional experience. Share your passion for customer success and how it aligns with our mission.
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. This way, your application will go straight to our hiring team, and you'll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Zoom
✨Know Your CCaaS and UCaaS Inside Out
Make sure you understand the ins and outs of CCaaS and UCaaS solutions. Brush up on how these technologies can transform customer experiences and be ready to discuss specific examples of how you've driven customer success in similar environments.
✨Showcase Your Partner Success Experience
Prepare to share concrete examples of how you've built and scaled partner success programs. Highlight your experience with channel partners, resellers, and MSPs, and be ready to discuss strategies that have led to customer adoption and retention.
✨Demonstrate Cross-Functional Collaboration Skills
Since this role involves working closely with various teams, be prepared to talk about your experience collaborating across departments like Sales, Product, and Marketing. Share specific instances where your teamwork has led to successful outcomes for partners or customers.
✨Translate Technical Jargon into Business Value
Practice explaining complex technical concepts in simple terms. Be ready to discuss how you've previously translated technical capabilities into clear business value for both technical and executive stakeholders, showcasing your ability to bridge the gap between tech and business.
