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For Companies At a Glance
- Tasks: Join Zoom to enhance customer interactions and solve challenges with advanced technology.
- Company: Zoom, a leader in communication solutions, is expanding its dynamic team.
- Benefits: Enjoy a variety of perks, work-life balance, and opportunities for personal growth.
- Why this job: Make a real impact on customer experience innovation in a collaborative environment.
- Qualifications: 5+ years in CCaaS or related fields, with strong technical and business acumen.
- Other info: Flexible hybrid working model with a focus on employee well-being.
The predicted salary is between 28800 - 48000 £ per year.
Zoom is growing its Global Contact Center Solution Engineering team and seeks customer-focused professionals to join. This opportunity is ideal for those with Contact Center industry expertise, who excel in solving challenges and delivering impactful solutions. The role involves working with advanced technology to enhance customer interactions, transforming communication methods for organizations. If you are motivated by customer engagement and technical collaboration, and eager to influence Zoom Contact Center's future, this position is for you. Contribute to shaping the next wave of customer experience innovation at Zoom by joining this dynamic team.
About the Team
The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.
Responsibilities
- Being the customer's trusted advisor throughout the pre-sales lifecycle, translating technical and business requirements into solutions in a consultative manner.
- Developing trust with customer executives, leadership, and other stakeholders to ensure business outcome success.
- Acting as a customer-focused problem solver, understanding business objectives and creating innovative solutions to enable success.
- Partnering with account teams to execute pre-sales activities, including opportunity qualification and discovery, demonstrations, product workshops, and proof of concepts.
- Engaging with Zoom Customer Experience Teams to drive customer feedback, expand product innovation, and strengthen market leadership.
- Understanding industry regulatory requirements, customer security needs, and other compliance factors, translating them into actionable feature requests for Product Management.
What we’re looking for
- 5+ years experience and or proven industry experience in CCaaS and/or adjacent industries such as Conversational AI, Workforce Management, and Quality Management.
- Be proficient in contact center technologies such as IVR, ACD, CTI, QM, WFM, and virtual agents.
- Demonstrate the ability to sell to a business buyer, with an understanding of the techniques required to do so.
- Have good business and technical acumen with demonstrated experience in Solutions Engineering.
- Have experience integrating with CRM systems (Salesforce, Zendesk, etc.) and other third-party applications.
- Have a good understanding of the Contact Centre market and trends.
- Be able to work and communicate effectively with internal stakeholders.
- Have a good capability to work in team-oriented environments.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
Contact Center Solution Engineer, French or Spanish Speaking (Based in UK) in London employer: Zoom
Contact Detail:
Zoom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center Solution Engineer, French or Spanish Speaking (Based in UK) in London
✨Tip Number 1
Network like a pro! Reach out to current Zoom employees on LinkedIn or at industry events. Ask them about their experiences and share your passion for customer engagement and tech solutions. This can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding Zoom's products inside out. Dive into how they enhance customer interactions and think of ways you could contribute to that. Show us you’re not just a fit for the role, but also a fan of what we do!
✨Tip Number 3
Practice your problem-solving skills! Think of real-world scenarios where you’ve tackled challenges in the contact centre space. Be ready to discuss these during your interview to demonstrate your consultative approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Zoom family!
We think you need these skills to ace Contact Center Solution Engineer, French or Spanish Speaking (Based in UK) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Center Solution Engineer role. Highlight your relevant experience in CCaaS and any specific technologies mentioned in the job description, like IVR or ACD.
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to solve customer challenges. Use examples from your past experiences where you’ve successfully delivered impactful solutions, as this is key for us at Zoom.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see how you fit into our dynamic team.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people and helps us streamline the process. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Zoom
✨Know Your Tech Inside Out
Make sure you’re well-versed in contact centre technologies like IVR, ACD, and CTI. Brush up on how these systems work together to enhance customer interactions, as you'll need to demonstrate your technical knowledge during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific situations where you’ve developed innovative solutions for clients, as this will highlight your ability to be a customer-focused problem solver.
✨Understand the Customer's Needs
Research Zoom’s customer base and their industry trends. Be ready to discuss how you can translate business objectives into actionable solutions, showing that you can act as a trusted advisor throughout the pre-sales lifecycle.
✨Engage with the Team Spirit
Zoom values collaboration, so be prepared to discuss how you work effectively in team-oriented environments. Share experiences where you partnered with account teams or internal stakeholders to achieve common goals.