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For Companies At a Glance
- Tasks: Enhance customer interactions using advanced technology and deliver impactful solutions.
- Company: Join Zoom, a leader in communication solutions with a vibrant team culture.
- Benefits: Enjoy a variety of perks, work-life balance, and opportunities for personal growth.
- Why this job: Shape the future of customer experience and collaborate with innovative minds.
- Qualifications: 5+ years in CCaaS or related fields, strong communication skills, and tech-savvy.
- Other info: Flexible hybrid working model with a focus on employee well-being.
The predicted salary is between 36000 - 60000 £ per year.
Zoom is growing its Global Contact Center Solution Engineering team and seeks customer-focused professionals to join. This opportunity is ideal for those with Contact Center industry expertise, who excel in solving challenges and delivering impactful solutions. The role involves working with advanced technology to enhance customer interactions, transforming communication methods for organizations. If you are motivated by customer engagement and technical collaboration, and eager to influence Zoom Contact Center's future, this position is for you. Contribute to shaping the next wave of customer experience innovation at Zoom by joining this dynamic team.
About The Team
The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.
Responsibilities
- Being the customer's trusted advisor throughout the pre-sales lifecycle, translating technical and business requirements into solutions in a consultative manner.
- Developing trust with customer executives, leadership, and other stakeholders to ensure business outcome success.
- Acting as a customer-focused problem solver, understanding business objectives and creating innovative solutions to enable success.
- Partnering with account teams to execute pre-sales activities, including opportunity qualification and discovery, demonstrations, product workshops, and proof of concepts.
- Engaging with Zoom Customer Experience Teams to drive customer feedback, expand product innovation, and strengthen market leadership.
- Understanding industry regulatory requirements, customer security needs, and other compliance factors, translating them into actionable feature requests for Product Management.
What We’re Looking For
- 5+ years of experience and/or proven industry experience in CCaaS and/or adjacent industries such as Conversational AI, Workforce Management, and Quality Management.
- Proficiency in contact center technologies such as IVR, ACD, CTI, QM, WFM, and virtual agents.
- Demonstrated ability to sell to a business buyer, with an understanding of the techniques required to do so.
- Good business and technical acumen with demonstrated experience in Solutions Engineering.
- Experience integrating with CRM systems (Salesforce, Zendesk, etc.) and other third-party applications.
- Strong understanding of the Contact Centre market and trends.
- Excellent communication skills and ability to work effectively with internal stakeholders.
- Capability to work in team-oriented environments.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role—Hybrid, Remote, or In-Person—is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential.
If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Contact Center Solution Engineer (Based in UK) in London employer: Zoom
Contact Detail:
Zoom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center Solution Engineer (Based in UK) in London
✨Tip Number 1
Network like a pro! Reach out to current Zoom employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role in the Contact Center Solution Engineering team.
✨Tip Number 2
Prepare for your interviews by brushing up on your technical knowledge and customer engagement skills. Think of real-life examples where you've solved problems or delivered impactful solutions, as these will resonate well with the interviewers.
✨Tip Number 3
Show your passion for customer experience innovation! During interviews, express how you can contribute to shaping the future of Zoom's Contact Center. Share ideas on how to enhance customer interactions using advanced technology.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Zoom family.
We think you need these skills to ace Contact Center Solution Engineer (Based in UK) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Center Solution Engineer role. Highlight your relevant experience in CCaaS and any specific technologies mentioned in the job description. We want to see how your skills align with what we're looking for!
Showcase Your Problem-Solving Skills: In your application, share examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their ability to think critically and provide innovative solutions, especially in customer-focused environments.
Communicate Clearly: Your written application is a chance to show off your communication skills. Keep it clear, concise, and professional. Remember, we’re looking for someone who can effectively engage with clients and internal teams alike!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Zoom
✨Know Your Tech Inside Out
Make sure you’re well-versed in contact centre technologies like IVR, ACD, and CTI. Brush up on how these systems work together to enhance customer interactions, as you'll need to demonstrate your technical expertise during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific situations where you’ve developed innovative solutions for clients, as this will highlight your ability to be a customer-focused problem solver.
✨Understand the Customer's Needs
Research Zoom’s customer base and their industry-specific needs. Be ready to discuss how you can translate those needs into actionable solutions, showing that you can be a trusted advisor throughout the pre-sales lifecycle.
✨Engage with the Team Spirit
Zoom values collaboration, so be prepared to discuss how you work effectively in team-oriented environments. Share experiences where you partnered with account teams or other stakeholders to achieve business outcomes.