Zoom is seeking a Tier 2 Technical Support Engineer in the UK. You will support Enterprise customers, owning and resolving complex Tier 2 cases and delivering fast time-to-resolution. You will work across Zoom products, troubleshooting tools, and collaborate with customer contacts while maintaining high service standards.
Ideal candidates have 5–7 years in technical support, CCNA/Network+ or SSCA SIP, and strong communication skills. A flexible after-hours/on-call readiness is a plus.
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Enterprise Tier-2 Tech Support Engineer (Hybrid/Remote) employer: Zoom
Zoom is an exceptional employer that fosters a dynamic and inclusive work culture, encouraging collaboration and innovation among its teams. With a strong focus on employee growth, we offer numerous opportunities for professional development and career advancement, all while being based in the vibrant city of London. Join us to be part of a forward-thinking company that values your contributions and supports your journey towards meaningful success.
