Zoom is seeking a Senior Porting Escalation Specialist to own high‑priority porting escalations for Premier and Elite customers and certified partners. You will mentor Porting Specialists, build carrier relationships, and drive resolution with clear, proactive communication.
You’ll partner with the Porting Support Manager on KPI tracking, documentation, and process improvements to strengthen team performance and service delivery across Zoom Phone and Zoom Contact Center deployments.
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Senior Porting Escalation Lead in Dover employer: Zoom
Zoom is an exceptional employer that fosters a dynamic and inclusive work culture, encouraging collaboration and innovation among its teams. With a strong focus on employee growth, we offer numerous opportunities for professional development and career advancement, all while being based in the vibrant city of London. Join us to be part of a forward-thinking company that values your contributions and supports your journey towards meaningful success.
