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For Companies At a Glance
- Tasks: Build strong relationships and ensure customers love Workvivo.
- Company: Join Workvivo, part of Zoom, enhancing workplace culture globally.
- Benefits: Enjoy a hybrid work model and a variety of wellness perks.
- Why this job: Be a key player in transforming employee experiences and making a real impact.
- Qualifications: 8+ years in Customer Success, preferably in SaaS, with strong communication skills.
- Other info: Flexible working options available; we value creativity and proactive problem-solving.
The predicted salary is between 32000 - 48000 ÂŁ per year.
Join to apply for the Customer Success Manager, Workvivo – London role at Zoom
Join to apply for the Customer Success Manager, Workvivo – London role at Zoom
What You Can Expect
At Workvivo, we’re on a mission to bring workplace culture to life. No matter where in the world employees log in from. As we grow globally (and fast!), we’re looking for passionate, people-first Customer Success Managers to help our customers fall in love with Workvivo and unlock its full potential. If you’re all about building relationships, solving problems before they even appear, and making customers feel like absolute rockstars – keep reading.
What You Can Expect
At Workvivo, we’re on a mission to bring workplace culture to life. No matter where in the world employees log in from. As we grow globally (and fast!), we’re looking for passionate, people-first Customer Success Managers to help our customers fall in love with Workvivo and unlock its full potential. If you’re all about building relationships, solving problems before they even appear, and making customers feel like absolute rockstars – keep reading.
About The Team
Workvivo is the heart of the employee experience. We’re a digital platform that amplifies culture, connects people, and celebrates the moments that make work meaningful. Now a proud part of the Zoom family, we’re combining purpose with powerful tech to help teams thrive everywhere. We work hard, celebrate often, and put people at the center of everything we do – including you.
Responsibilities
- Building strong, trusted relationships with our amazing customers and keep them smiling.
- Championing employee engagement and internal comms best practices like a true expert.
- Leading regular check-ins (weekly/biweekly) and keep track of progress like a pro.
- Running Executive Business Reviews that show real value.
- Understanding what success looks like for each customer and help them get there.
- Bringing customer insights back to our team—be their voice and advocate for product improvements.
- Keeping things running smoothly, proactively solve problems, and bring your creative flair to every challenge.
What We’re Looking For
- Communicate naturally —whether it’s over a coffee, a call, or a big presentation.
- Think strategically and constantly ask, “How can we do this even better?”
- Write clearly and professionally, with a strong grasp of tone, structure, and audience.
- Bring Customer Success experience, knowing what works—and what doesn’t. Preferably 8+ years within CS-space from SaaS.
- Solve problems proactively and creatively, always thinking outside the box.
- Work confidently with KPIs and demonstrate the real impact of your efforts.
- Deliver outstanding service that builds trust—your customers love working with you.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
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Industries
IT Services and IT Consulting
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Customer Success Manager, Workvivo - London employer: Zoom
Contact Detail:
Zoom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, Workvivo - London
✨Tip Number 1
Familiarise yourself with Workvivo's platform and its features. Understanding how it enhances workplace culture will allow you to speak confidently about its benefits during interviews.
✨Tip Number 2
Network with current or former employees of Workvivo or Zoom. They can provide valuable insights into the company culture and expectations for the Customer Success Manager role.
✨Tip Number 3
Prepare examples of how you've successfully built relationships and solved customer issues in previous roles. This will demonstrate your proactive problem-solving skills, which are crucial for this position.
✨Tip Number 4
Stay updated on industry trends related to employee engagement and internal communications. Being knowledgeable about best practices will show your commitment to helping customers succeed.
We think you need these skills to ace Customer Success Manager, Workvivo - London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Customer Success Manager at Workvivo. Tailor your application to highlight relevant experiences that align with their mission of enhancing workplace culture.
Showcase Your Communication Skills: Since the role requires natural communication, ensure your application reflects this. Use clear and professional language in your CV and cover letter, demonstrating your ability to engage with customers effectively.
Highlight Relevant Experience: Emphasise your experience in customer success, particularly within the SaaS industry. Mention specific achievements or projects where you successfully built relationships and solved problems proactively.
Personalise Your Application: Make your application stand out by personalising it for Workvivo. Reference their values and mission in your cover letter, explaining why you are passionate about helping customers unlock the full potential of their platform.
How to prepare for a job interview at Zoom
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, your ability to build strong relationships is crucial. Prepare examples of how you've successfully engaged with customers in the past, highlighting your communication style and how you made them feel valued.
✨Demonstrate Problem-Solving Abilities
Workvivo values proactive problem solvers. Think of specific instances where you've identified potential issues before they arose and how you creatively resolved them. This will show your strategic thinking and initiative.
✨Familiarise Yourself with KPIs
Understanding key performance indicators is essential for this role. Be ready to discuss how you've used KPIs in previous positions to measure success and drive improvements, demonstrating your analytical skills.
✨Emphasise Your Customer Success Experience
With a preference for candidates with 8+ years in the Customer Success space, be prepared to discuss your relevant experience in detail. Highlight what strategies worked well for you and how you adapted to challenges in the SaaS environment.
