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For Companies At a Glance
- Tasks: Join Zoom to enhance customer interactions and solve challenges with advanced technology.
- Company: Zoom, a leader in communication solutions, is expanding its dynamic team.
- Benefits: Enjoy a variety of perks, work-life balance, and opportunities for personal growth.
- Why this job: Make a real impact on customer experience innovation in a collaborative environment.
- Qualifications: 5+ years in CCaaS or related fields, with strong technical and business acumen.
- Other info: Flexible hybrid working model with a focus on employee well-being.
The predicted salary is between 28800 - 48000 £ per year.
Zoom is growing its Global Contact Center Solution Engineering team and seeks customer-focused professionals to join. This opportunity is ideal for those with Contact Center industry expertise, who excel in solving challenges and delivering impactful solutions. The role involves working with advanced technology to enhance customer interactions, transforming communication methods for organizations. If you are motivated by customer engagement and technical collaboration, and eager to influence Zoom Contact Center's future, this position is for you. Contribute to shaping the next wave of customer experience innovation at Zoom by joining this dynamic team.
About the Team
The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.
Responsibilities
- Being the customer's trusted advisor throughout the pre-sales lifecycle, translating technical and business requirements into solutions in a consultative manner.
- Developing trust with customer executives, leadership, and other stakeholders to ensure business outcome success.
- Acting as a customer-focused problem solver, understanding business objectives and creating innovative solutions to enable success.
- Partnering with account teams to execute pre-sales activities, including opportunity qualification and discovery, demonstrations, product workshops, and proof of concepts.
- Engaging with Zoom Customer Experience Teams to drive customer feedback, expand product innovation, and strengthen market leadership.
- Understanding industry regulatory requirements, customer security needs, and other compliance factors, translating them into actionable feature requests for Product Management.
What we’re looking for
- 5+ years experience and or proven industry experience in CCaaS and/or adjacent industries such as Conversational AI, Workforce Management, and Quality Management.
- Be proficient in contact center technologies such as IVR, ACD, CTI, QM, WFM, and virtual agents.
- Demonstrate the ability to sell to a business buyer, with an understanding of the techniques required to do so.
- Have good business and technical acumen with demonstrated experience in Solutions Engineering.
- Have experience integrating with CRM systems (Salesforce, Zendesk, etc.) and other third-party applications.
- Have a good understanding of the Contact Centre market and trends.
- Be able to work and communicate effectively with internal stakeholders.
- Have a good capability to work in team-oriented environments.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
Contact Center Solution Engineer, French or Spanish Speaking (Based in UK) employer: Zoom
Contact Detail:
Zoom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center Solution Engineer, French or Spanish Speaking (Based in UK)
✨Tip Number 1
Network like a pro! Reach out to current Zoom employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role in the Contact Center Solution Engineering team.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer engagement skills. Be ready to discuss how you've solved challenges in the past and how you can bring that expertise to Zoom.
✨Tip Number 3
Showcase your problem-solving abilities! During interviews, share specific examples of how you've tackled complex issues in the contact centre space. This will demonstrate your value as a trusted advisor to potential clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Zoom family.
We think you need these skills to ace Contact Center Solution Engineer, French or Spanish Speaking (Based in UK)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Center Solution Engineer role. Highlight your relevant experience in CCaaS and any specific technologies mentioned in the job description, like IVR or ACD.
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to solve customer challenges. Use examples from your past experiences where you’ve successfully delivered impactful solutions, as this is key for us at Zoom.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see how you fit into our dynamic team.
Apply Through Our Website: We encourage you to submit your application through our website. This ensures that your application goes directly to our hiring team, making it easier for us to review your qualifications.
How to prepare for a job interview at Zoom
✨Know Your Tech Inside Out
Make sure you’re well-versed in contact centre technologies like IVR, ACD, and CRM systems. Brush up on how these tools enhance customer interactions, as you'll need to demonstrate your technical expertise during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Be ready to discuss specific situations where you’ve developed innovative solutions that led to successful business outcomes, as this is key for a role focused on customer engagement.
✨Understand the Customer's Perspective
Research Zoom’s customer base and their needs. Think about how you can act as a trusted advisor and translate technical requirements into impactful solutions. This will show your commitment to customer-centricity, which is crucial for the role.
✨Engage with the Team Spirit
Since collaboration is vital at Zoom, be prepared to discuss how you work effectively in team-oriented environments. Share experiences where you partnered with account teams or other stakeholders to achieve common goals, highlighting your ability to communicate and collaborate.