At a Glance
- Tasks: Deploy AI agents and integrate with customer systems to enhance user experience.
- Company: Join Zoom, a leader in innovative communication solutions.
- Benefits: Enjoy a supportive culture with perks for your well-being and work-life balance.
- Other info: Flexible hybrid work environment with opportunities for professional growth.
- Why this job: Make a real impact by shaping AI technology that transforms customer interactions.
- Qualifications: 4+ years in technical roles with experience in AI/ML and SaaS solutions.
The predicted salary is between 60000 - 80000 £ per year.
What you can expect
- Deploy production AI agents for strategic customers during the sales cycle—taking Zoom Virtual Agent from proof‑of‑concept to live, trusted daily use within 90 days.
- Partner across Sales, Product, and Engineering to prove technical value, working hands‑on with voice AI, integrations, and real customer data.
- Turn field insights into platform capabilities that scale, ensuring every deployment makes the next one faster.
- Your work directly accelerates revenue and shapes the product roadmap.
About the Team
We deploy Zoom Virtual Agent into live customer environments. Our team bridges Sales and Engineering through hands‑on technical validation. We exist to convert pilots into production systems.
Responsibilities
- Designing and deploying production‑ready AI agents during proof‑of‑concept engagements, integrating with customer CRMs, telephony systems, and knowledge bases using Python and TypeScript.
- Engineering voice experiences by tuning speech synthesis, turn‑taking, and barge‑in across providers to match customer requirements and call profiles.
- Building evaluation frameworks with scripted tasks and adversarial scenarios that measure resolution rate, containment, and customer satisfaction as deployment gates.
- Capturing product gaps and contributing structured feedback to Engineering, generalising field solutions into reusable platform capabilities.
- Transitioning successful pilots to Professional Services or partners with clear documentation, playbooks, and recommendations for ongoing operation.
What we’re looking for
- Demonstrate 4+ years in customer‑facing technical roles shipping complex SaaS or AI/ML solutions (Solutions Engineering, Technical Account Management, or similar).
- Deploy LLM‑based agents with tool use, multi‑step orchestration, and guardrails into production customer environments.
- Apply voice stack expertise across ASR, TTS, turn‑taking, and barge‑in, including tuning at least one major provider (ElevenLabs, Azure, Cartesia, or similar).
- Build production integrations in Python with working knowledge of TypeScript or Go, connecting enterprise systems such as CRMs and telephony platforms.
- Write tests, log failures, and iterate against measurable targets to validate agent performance before go‑live.
- Communicate technical concepts to business and engineering stakeholders with clarity and confidence.
- Bring contact centre domain knowledge (Genesys, Five9, NICE, Zoom Contact Center) or experience with AI agent platforms (Decagon, Sierra, or similar).
- Contribute to voice agent benchmarks, open‑source projects, or have experience deploying in regulated industries (healthcare, financial services, telecom).
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In‑Person is indicated in the job description/posting.
Benefits
As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
Applied AI Engineer employer: Zoom
At Zoom, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration between Sales and Engineering. Our commitment to employee growth is evident through our structured hybrid approach, comprehensive benefits programme, and focus on maintaining a healthy work-life balance, making it an ideal environment for Applied AI Engineers to thrive and contribute to innovative AI solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Applied AI Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repo showcasing your projects, especially those involving AI and voice tech. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to AI deployment. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Applied AI Engineer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with AI and customer-facing roles. We want to see how your skills align with the job description, so don’t hold back on showcasing relevant projects!
Showcase Your Technical Skills:When applying, emphasise your expertise in Python, TypeScript, and voice AI technologies. We love seeing specific examples of how you've deployed AI solutions or integrated systems, so include those juicy details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to technical concepts. Make it easy for us to see your qualifications without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Zoom
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially Python, TypeScript, and voice AI systems. Brush up on your experience with ASR and TTS, and be ready to discuss how you've deployed LLM-based agents in the past.
✨Showcase Your Customer-Facing Experience
Prepare examples from your previous roles that highlight your customer-facing technical skills. Be ready to explain how you’ve successfully shipped complex SaaS or AI/ML solutions and how you’ve turned pilots into production systems.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in a way that’s easy for non-technical stakeholders to understand. This will demonstrate your ability to bridge the gap between Sales and Engineering, which is crucial for this role.
✨Bring Real-World Insights
Think about specific field insights you can share that could contribute to product development. Be prepared to discuss any gaps you've identified in previous projects and how you’ve provided structured feedback to improve solutions.
