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For Companies At a Glance
- Tasks: Expand partnerships with major players like AWS and Salesforce to boost revenue.
- Company: Join Zoom, a leader in communication solutions with a vibrant team culture.
- Benefits: Enjoy a flexible hybrid work model and a comprehensive benefits package.
- Other info: Collaborative environment with opportunities for career growth and skill development.
- Why this job: Make a real impact by driving the adoption of innovative CX solutions.
- Qualifications: 5+ years in strategic partnerships and a strong grasp of cloud markets.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Strategic Alliances Manager (EMEA) – Contact Center
Zoom is hiring a CX Strategic Alliances Manager for the EMEA region. This individual contributor role focuses on expanding partnerships with AWS, Salesforce, ServiceNow, and other emerging strategic alliances. The goal is to increase consideration of Zoom\’s CX platform through these partnerships, which will lead to a higher pipeline and more revenue. The role involves identifying, recruiting, onboarding, and expanding partnerships to generate revenue for Zoom\’s CCaaS platform. The ideal candidate has deep knowledge of the CX market and will collaborate with global and EMEA partnership teams to ensure a unified strategy that accelerates adoption, aligns partners, and supports revenue growth.
About the Team
The Zoom sales team is a dynamic force driving the company\\\’s success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team engages with clients worldwide. Through strategic partnerships and a focus on customer needs, they expand Zoom\\\’s global presence to help businesses fully utilize virtual collaboration.
Responsibilities
- Identify, recruit, onboard, and expand strategic alliances with vendors such as AWS, Salesforce, ServiceNow, and other partners.
- Increase consideration and adoption of Zoom\\\’s CX platform through partner programs to drive revenue growth and pipeline.
- Collaborate with global and EMEA partnership teams to execute a unified go-to-market strategy.
- Develop joint value propositions, go-to-market strategies, and tactical plans with strategic partners.
- Influence cross-functional stakeholders and drive alignment across geographies and business units.
- Work across EMEA and with globally distributed teams, particularly in the US.
Qualifications
- Be fluent in English. Additional European languages are a bonus.
- Minimum of 5 years’ experience in strategic partnerships, alliances, or cloud channel management.
- Proven success in building and scaling cloud go-to-market programs across regions.
- Strong understanding of hyperscaler marketplace go-to-market and cloud commercial models.
- Ability to create joint value propositions, go-to-market strategies, and tactical plans with strategic partners.
- Ability to influence cross-functional stakeholders and drive alignment across geographies and business units.
- Experience working across EMEA and with globally distributed teams, particularly in the US.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role (Hybrid, Remote, or In-Person) is indicated in the job posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers perks and options to help employees maintain physical, mental, emotional, and financial health; support work-life balance; and contribute to the community in meaningful ways. Learn more information in the benefits section.
About Us
Zoomies help people stay connected so they can get more done together. We aim to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We\\\’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We\\u2019re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we\\u2019re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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Strategic Alliances Manager (EMEA) - Contact Center employer: Zoom Video Communications
Contact Detail:
Zoom Video Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Alliances Manager (EMEA) - Contact Center
✨Tip Number 1
Network like a pro! Reach out to your connections in the CX market and let them know you're on the lookout for opportunities. You never know who might have a lead or can introduce you to someone at Zoom.
✨Tip Number 2
Prepare for those interviews by researching Zoom's partnerships and their impact on the CX platform. Show us that you understand the market and can bring value to our strategic alliances!
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with building and scaling cloud go-to-market programs. We want to hear how you can help us expand our partnerships.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Zoom team.
We think you need these skills to ace Strategic Alliances Manager (EMEA) - Contact Center
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Strategic Alliances Manager role. Highlight your experience with partnerships and cloud solutions, as this will show us you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your success in building strategic alliances. Numbers and results speak volumes, so let us see how you've driven revenue growth in previous roles.
Be Authentic: We want to get to know the real you! Use your application to express your passion for the CX market and why you’re excited about joining Zoom. A bit of personality can go a long way in making your application stand out.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it reaches the right team quickly!
How to prepare for a job interview at Zoom Video Communications
✨Know Your Partnerships
Before the interview, dive deep into Zoom's current partnerships with AWS, Salesforce, and ServiceNow. Understand their offerings and how they align with Zoom's CX platform. This knowledge will help you discuss how you can expand these alliances effectively.
✨Showcase Your Market Knowledge
Be prepared to discuss the CX market in detail. Highlight your experience in building cloud go-to-market strategies and how you've successfully navigated the hyperscaler marketplace. This will demonstrate your expertise and readiness for the role.
✨Prepare for Cross-Functional Collaboration
Since this role involves influencing cross-functional stakeholders, think of examples from your past where you've successfully collaborated across teams. Be ready to share how you drove alignment and achieved common goals, especially in a geographically diverse setting.
✨Emphasise Your Strategic Thinking
During the interview, articulate your approach to developing joint value propositions and tactical plans with partners. Use specific examples to illustrate your strategic thinking and how it has led to revenue growth in previous roles.