Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive customer success through strategic partners and enhance their value with Zoom.
- Company: Join Zoom, a leader in collaboration technology with a vibrant culture.
- Benefits: Enjoy a variety of perks for your physical, mental, and financial well-being.
- Why this job: Make a real impact by helping partners deliver exceptional customer experiences.
- Qualifications: 5+ years in customer success or partner management; fluent in German and English.
- Other info: Flexible hybrid work environment with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Zoom is looking for a Partner Success Manager to drive customer success through our strategic partners. You’ll ensure partners help customers realize maximum value from Zoom, fueling adoption, retention, and growth. You’ll equip them with the tools, training, and insights needed to deliver exceptional customer experiences at scale.
Our Channel team champions partner-led customer success worldwide. We collaborate closely to align strategies and share insights. We exist to help partners maximize customer value and long-term engagement.
Responsibilities
- Driving partner onboarding and success planning to ensure effective adoption and renewal outcomes.
- Enabling partners to increase adoption, engagement, and long-term customer value.
- Collaborating with partner and internal teams to reduce risk and churn.
- Collaborating with partner teams to develop and execute scalable customer retention and growth strategies.
- Identifying expansion opportunities within partner-managed customer portfolios.
- Aligning cross-functionally to deliver consistent, scalable customer experiences.
What we’re looking for
- 5+ years of experience in customer success, partner management, or account management.
- Be fluent in German and English.
- Drive retention, adoption, and growth through indirect or partner-led models.
- Be able to analyze customer data to identify risk, opportunity, and next actions.
- Communicate clearly and build trusted relationships with partners and stakeholders.
- Enable and coach others using structured guidance and best practices.
- Bring experience with SaaS platforms, collaboration tools, or unified communications solutions.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit the Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Partner Success Manager (German Speaking) employer: Zoom Video Communications
Contact Detail:
Zoom Video Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Success Manager (German Speaking)
✨Tip Number 1
Get to know the company inside out! Research Zoom's products and culture so you can speak confidently about how your experience aligns with their mission. This will show you're genuinely interested and ready to contribute.
✨Tip Number 2
Network like a pro! Connect with current or former Zoom employees on LinkedIn. Ask them about their experiences and any tips they might have for your interview. Personal connections can give you insights that set you apart.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past roles where you've driven customer success or managed partnerships. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that keeps you top of mind and shows your enthusiasm for the role.
We think you need these skills to ace Partner Success Manager (German Speaking)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Partner Success Manager role. Highlight your experience in customer success and partner management, especially if you've worked with SaaS platforms or collaboration tools. We want to see how your skills align with what we're looking for!
Show Off Your Language Skills: Since this role requires fluency in German and English, don’t forget to showcase your language skills prominently. Whether it’s in your CV or cover letter, let us know how you’ve used these languages in a professional setting. We love seeing candidates who can communicate effectively with our diverse partners!
Highlight Your Achievements: When detailing your past experiences, focus on specific achievements that demonstrate your ability to drive retention, adoption, and growth. Use numbers and examples to illustrate your impact. We’re all about results, so show us what you’ve accomplished!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Zoom Video Communications
✨Know Your Partners
Before the interview, research Zoom's strategic partners and understand their role in customer success. Familiarise yourself with how these partnerships work and think about how you can drive value for both the partners and customers.
✨Showcase Your Experience
Be ready to discuss your previous experience in customer success or partner management. Prepare specific examples of how you've driven retention and growth in past roles, especially in a SaaS environment, as this will resonate well with the interviewers.
✨Communicate Clearly
Since the role requires fluency in German and English, practice articulating your thoughts in both languages. Be prepared to switch between them if necessary, and ensure you can clearly explain complex concepts in a simple way.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about the team dynamics, the tools they use for partner onboarding, and how success is measured. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.
