Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive customer success and satisfaction in Zoom's UK Contact Center.
- Company: Join a leading tech company focused on collaboration and innovation.
- Benefits: Enjoy a variety of perks for your physical, mental, and financial well-being.
- Why this job: Make a real impact by helping clients achieve their goals with cutting-edge technology.
- Qualifications: 7+ years in customer success or account management, with strong communication skills.
- Other info: Flexible hybrid work environment with opportunities for career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Contact Center Customer Success ManagerWhat you can expect
The Contact Center Customer Success Manager (UK) will drive product adoption, customer satisfaction, retention, and expansion across Zoom\’s UK Contact Center customer base. This role spans all industries and serves as a strategic partner to clients. You will lead conversations with senior stakeholders and translate complex product capabilities into clear business value. You will proactively guide customers toward their desired outcomes. You will work closely with sales, marketing, and product teams to ensure success across a high-performing and diverse EMEA Customer Success team.
About the Team
Customer Success at Zoom is core to our \”2.0 journey\”—ensuring customers derive ongoing value from our platform. We partner closely with our customers post-sale to build trusted relationships, maximize product usage, and align solutions to their evolving business needs. The EMEA Customer Success team is a diverse group of professionals based across the Netherlands, France, UK, and Saudi Arabia. As we scale, we are committed to delivering world-class customer outcomes and maintaining a collaborative and inclusive culture.
What we’re looking for
- Have 7+ years of customer success, account management, or strategic consulting experience in Contact Center SaaS
- Have an understanding of Contact Center Success metrics and how to positively influence them (examples: CSAT and Cost To Serve)
- Have commercial mindset with experience influencing renewals, upsells, and product expansion
- Have Contact Center / Customer Experience transformation or consultancy experience is essential
- Have excellent communication and storytelling skills—comfortable engaging senior decision-makers
- Have the ability to translate technical concepts into business value for both technical and non-technical stakeholders
- Be proficient in customer success platforms like Gainsight or Salesforce
- Be a proactive, self-starter with a growth mindset and bias for action
- Be comfortable working across time zones and in a remote-first environment
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Learn more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
#J-18808-Ljbffr
Contact Center Customer Success Manager employer: Zoom Video Communications
Contact Detail:
Zoom Video Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a role like the Contact Center Customer Success Manager. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by practising your storytelling skills. Think about how you can translate your past experiences into clear business value, just like you would for a senior stakeholder at Zoom. This will help you stand out and show you understand the role.
✨Tip Number 3
Don’t forget to research the company culture! Zoom values collaboration and inclusivity, so be ready to discuss how you can contribute to that environment. Show them you’re not just a fit for the role, but also for the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Zoom family. Let’s get you that job!
We think you need these skills to ace Contact Center Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Center Customer Success Manager role. Highlight your relevant experience in customer success and how it aligns with what we’re looking for at Zoom.
Showcase Your Communication Skills: Since this role involves engaging with senior stakeholders, demonstrate your excellent communication and storytelling skills in your application. Use clear examples that show how you've translated complex concepts into business value.
Highlight Your Proactivity: We love self-starters! In your application, share instances where you took the initiative to drive customer success or product adoption. This will show us your growth mindset and bias for action.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Zoom Video Communications
✨Know Your Metrics
Familiarise yourself with key Contact Center Success metrics like CSAT and Cost To Serve. Be ready to discuss how you’ve positively influenced these metrics in your previous roles, as this will show your understanding of the industry and your ability to drive results.
✨Master the Art of Storytelling
Prepare to engage senior decision-makers by crafting compelling narratives around your experiences. Use storytelling to translate complex product capabilities into clear business value, making it relatable for both technical and non-technical stakeholders.
✨Showcase Your Proactivity
Demonstrate your proactive nature by sharing examples of how you've guided customers towards their desired outcomes. Highlight instances where you took the initiative to solve problems or enhance customer satisfaction, showcasing your growth mindset.
✨Be Familiar with Customer Success Tools
Brush up on your knowledge of customer success platforms like Gainsight or Salesforce. Being able to discuss your experience with these tools will not only show your technical proficiency but also your readiness to hit the ground running in the role.