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- Tasks: Be the voice of our brand, helping customers with their queries via phone and email.
- Company: Join a bespoke client in Earlsfield known for excellent customer service.
- Benefits: Competitive salary, hybrid work model, and potential for permanent position.
- Why this job: Make a real difference by ensuring customer satisfaction and improving operations.
- Qualifications: Strong communication skills and previous customer service experience preferred.
- Other info: 12-month contract with opportunities for growth and development.
I am looking for an experienced Customer Service Advisor to work for my bespoke client based in Earlsfield. This role requires excellent customer service skills and a confident telephone manner as you will be dealing with a high volume of inbound telephone queries. You will play a crucial role in managing daily operations, ensuring optimal scheduling, and maintaining high customer satisfaction.
Responsibilities:
- Serve as the primary point of contact for customer inquiries via phone and email, ensuring responsive and high-quality service.
- Own and resolve customers' queries, offering a solution on each call and feeling empowered to leave every customer happy.
- Utilise our Central Electronic Booking system to manage and optimize engineers’ diaries and installation schedules.
- Accurately enter and manage data within our works scheduling and accounts systems, contributing to efficient process flows.
- Collaborate with various departments to ensure timely ordering and availability of necessary items for the engineering team.
- Proactively identify and report any operational issues, suggesting improvements to enhance departmental efficiencies and customer service delivery.
This is a 12-month contract position with the potential to go permanent if the role is the right fit. This is a Monday to Friday opportunity rotating between early and late shifts.
Early Shift: 8:30am - 5pm
Late Shift: 9am - 5:30pm
Annual Salary: £25-30k DOE
Hybrid opportunity: 3 days in office, 2 days working from home after training has been completed, which can take 4-8 weeks.
Requirements:
- Excellent Communication Skills
- Previous Experience within a similar role, ideally a Call Centre
- Have worked with systems such as Zendesk (preferred not essential) and FSM (preferred not essential)
To apply for this position, please send an up-to-date CV to Lilly Douglas or call us. Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days, assume you have not been selected on this occasion.
Customer Service Advisor in Wandsworth employer: Zoom Recruitment
Contact Detail:
Zoom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Wandsworth
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle various situations during the interview.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer! Asking insightful questions shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Apply through our website for a smoother process! It’s quick and easy, plus you’ll be able to track your application status. We want to make sure you have the best chance at landing that Customer Service Advisor role!
We think you need these skills to ace Customer Service Advisor in Wandsworth
Some tips for your application 🫡
Keep Your CV Fresh: Before you hit that apply button, make sure your CV is up to date. Highlight your customer service experience and any relevant skills that match the job description. We want to see what makes you stand out!
Tailor Your Application: Read through the job specs carefully and tailor your application to reflect how your experience aligns with the role. Use keywords from the job description to show us you’re a perfect fit for the Customer Service Advisor position.
Show Off Your Communication Skills: Since this role requires excellent communication skills, make sure your application reflects that. Whether it’s in your CV or cover letter, let us know how you’ve successfully handled customer queries in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Zoom Recruitment
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its services. Research their customer service approach and any recent news or updates. This will help you tailor your answers and show that you’re genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service, like how you handle difficult customers or manage high call volumes. Practising your responses out loud can help you sound more confident and articulate during the actual interview.
✨Showcase Your Skills
Be ready to discuss specific examples from your previous roles that highlight your communication skills and problem-solving abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate how you’ve successfully resolved customer queries in the past.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, the tools they use for scheduling, or how they measure customer satisfaction. It shows you’re engaged and eager to understand how you can contribute to their success.
