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- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join a bespoke client in Earlsfield with a focus on customer satisfaction.
- Benefits: Competitive salary, hybrid work model, and potential for permanent position.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Strong communication skills and previous customer service experience preferred.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
The predicted salary is between 25000 - 30000 £ per year.
Customer Service Advisor – I am looking for an experienced Customer Service Advisor to work for my bespoke client based in Earlsfield. This role required excellent customer service skills and confident telephone manner as you will be dealing with a high volume of inbound telephone queries. You will play a crucial role in managing daily operations, ensuring optimal scheduling, and maintaining high customer satisfaction. Responsibilities as a Customer Service Advisor: * Serve as the primary point of contact for customer inquiries via phone and email, ensuring responsive and high-quality service. * Own and resolve customers queries offering a solution on each call feeling empowered to leave every customer happy. * Utilise our Central Electronic Booking system to manage and optimize engineers’ diaries and installation schedules. * Accurately enter and manage data within our works scheduling and accounts systems, contributing to efficient process flows. * Collaborate with various departments to ensure timely ordering and availability of necessary items for the engineering team. * Proactively identify and report any operational issues, suggesting improvements to enhance departmental efficiencies and customer service delivery. This is a 12 month contract position with the potential to go permanent if the role is the right fit. This is a Monday to Friday opportunity rotating between early and late shifts. Early Shift: 8:30am – 5pm Late Shift: 9am – 5:30pm Annual Salary: £25-30k DOE Hybrid opportunity 3 days in office 2 days wfh after training has been completed which can take 4-8 weeks. Requirements as a Customer Service Advisor: * Excellent Communication Skills * Previous Experience within a similar role ideally a Call Centre * Have worked with systems such as Zendesk (preferred not essential) and FSM (preferred not essential) To apply for this position as a Customer Service Advisor, please send an up-to-date CV to Lilly Douglas or call us. Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days assume you have not been selected on this occasion. Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contractual staff within Commercial, Logistical, Industrial, NHS and Technical sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures
Customer Service Advisor employer: Zoom Recruitment
Contact Detail:
Zoom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview. Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling a high volume of inbound calls, try role-playing with a friend or family member. This will help you feel more confident and prepared for those customer interactions.
✨Tip Number 3
Be ready to share specific examples from your past experiences. Think about times when you resolved customer issues or improved processes. This will demonstrate your problem-solving skills and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Craft a Tailored CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled queries in the past, so tailor it to show off your relevant experience!
Write a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Advisor role. We love seeing enthusiasm and a bit of personality, so don’t hold back!
Showcase Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we’re all about attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Zoom Recruitment
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you’ve handled difficult situations in the past and what strategies you used to ensure customer satisfaction. This will show your potential employer that you understand the importance of their customers.
✨Familiarise Yourself with the Tools
If you have experience with systems like Zendesk or FSM, make sure to mention it! If not, do a bit of research on these tools. Understanding how they work can give you an edge and demonstrate your willingness to learn and adapt.
✨Practice Your Communication Skills
Since this role involves a lot of phone interactions, practice speaking clearly and confidently. You might even want to do a mock interview with a friend where you answer common customer service questions. This will help you feel more at ease during the actual interview.
✨Show Your Problem-Solving Skills
Be prepared to share examples of how you've resolved customer queries in the past. Think of specific instances where you turned a negative experience into a positive one. This will highlight your ability to think on your feet and your commitment to customer satisfaction.