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For Companies At a Glance
- Tasks: Engage with customers, handle enquiries, and drive sales through proactive support.
- Company: Leading organisation in the building materials sector with a dynamic team.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work environment.
- Why this job: Join a fast-paced role where your efforts directly impact revenue and customer satisfaction.
- Qualifications: Experience in customer service or sales, strong IT skills, and a target-driven mindset.
- Other info: Perfect for ambitious individuals looking to thrive in a growing industry.
The predicted salary is between 28800 - 43200 £ per year.
A leading organisation within the building materials sector is seeking a commercially driven Customer Service Advisor to join its busy Customer Service Centre. This is a fast-paced, high-interaction role focused on pricing, selling and supporting customers while working to clear KPIs. You will play a key part in driving revenue growth through proactive selling, cross-selling and up-selling while ensuring customer experience.
Responsibilities as a Customer Service Advisor:
- Pricing and selling products in line with customer requirements and agreed authority levels.
- Promoting cross-selling and up-selling opportunities to maximise revenue.
- Handling all customer enquiries via phone, email and digital.
- Processing orders and ensuring purchase orders align with terms and conditions.
- Supporting resolution of queries and disputes.
- Completing all administrative tasks accurately and within deadlines.
- Building strong internal relationships to ensure seamless service delivery.
This role suits someone who thrives in a target-driven environment and enjoys balancing commercial activity with operational efficiency.
Requirements as a Customer Service Advisor:
- Has experience in a fast-paced customer service or internal sales environment.
- Is confident selling and working towards KPIs and revenue targets.
- Has strong IT skills and is comfortable using digital systems.
- Has experience within building materials, construction, or related industries (desirable but not essential).
If you are an ambitious internal sales professional looking for your next opportunity within a dynamic and growing sector, we would love to hear from you. Apply now with your CV for immediate consideration.
Customer Service Administrator employer: Zoom Recruitment
Contact Detail:
Zoom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in customer service and how it aligns with their needs. Highlight your ability to handle enquiries and resolve issues efficiently – that's what they want to hear!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in fast-paced environments and any relevant skills that match the job description. We want to see how you can contribute to our team!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! If you've hit KPIs or successfully upsold products, let us know. We love seeing how you've driven revenue growth in previous roles.
Keep It Professional Yet Friendly: While we appreciate a friendly tone, remember to keep it professional. Use clear language and avoid jargon. We want to get a sense of your personality while also understanding your qualifications.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Zoom Recruitment
✨Know Your Products
Familiarise yourself with the building materials and products the company offers. This will not only help you answer questions confidently but also allow you to demonstrate your ability to promote cross-selling and up-selling opportunities during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer enquiries or resolved disputes. Highlight how you maintained a positive customer experience while working towards KPIs, as this is crucial for the role.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play scenarios that mimic real-life customer interactions. Practising these situations beforehand can help you feel more comfortable and showcase your selling skills effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer service and how they measure success. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.