Customer Sales Advisor – Orpington
A Customer Sales Advisor is responsible for delivering high-quality customer service, managing sales from enquiry to completion, and building relationships with trade and retail customers. The role focuses on providing expert flooring advice, processing orders, and supporting the sales team to achieve company targets. Key requirements include strong communication, product knowledge, and teamwork.
Responsibilities:
- Handling a high volume of inbound telephone calls where you will be advising customers, dealing with enquires and complaint resolution.
- Processing sales orders and invoices.
- Developing a confident knowledge of the product and services.
- Directing and informing relevant information or customers to the correct departments.
- Interacting effectively with customers and supporting internal area sales managers
Requirements:
- Previous Customer Service Experience
- Strong Customer Service Skills
- Confident Knowledge of Computer Systems
- Excellent Telephone Manner
This position is offered on a permanent basis, with an immediate start available.
Working hours: Monday – Friday 8:00am – 5:00pm
Our client offers a stable environment with good work-life balance, particularly through their "no bank holidays" policy. As a well-established company with multiple depots in the UK, they provide opportunities for career progression from roles like driving to management.
To apply for this position, please send an up-to-date CV for immediate consideration.
Please note; due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days assume you have not been selected on this occasion.
Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contractual staff within Commercial, Logistical, Industrial and Technical sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Orpington
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of inbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer queries and complaints.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've worked well with others in previous roles. This will highlight your ability to support the sales team and build relationships with customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
How to prepare for a job interview at Zoom Recruitment Services
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the flooring products and services offered by the company. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Telephone Manner
Since the role involves handling a high volume of inbound calls, practice your telephone etiquette. Try role-playing with a friend or family member to ensure you sound friendly, professional, and clear when speaking.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think about times when you resolved complaints or went above and beyond for a customer, as these stories can really impress during the interview.
✨Demonstrate Teamwork
Be ready to discuss how you’ve worked effectively within a team in the past. Companies value candidates who can collaborate well with others, so share specific instances where you contributed to team success.
