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For Companies At a Glance
- Tasks: Provide technical support to customers and internal teams via various communication channels.
- Company: Join a reputable company with a supportive culture and clear progression opportunities.
- Benefits: Enjoy 24 days holiday, competitive hours, and professional development.
- Other info: Dynamic environment with a focus on teamwork and continuous improvement.
- Why this job: Make a real impact by helping customers resolve technical issues and optimise product performance.
- Qualifications: Strong communication skills and basic electronics knowledge; training provided for the right candidate.
The predicted salary is between 25000 - 32000 £ per year.
Main Purpose of the Job
To provide technical support to customers and internal teams for all client products, both in the UK and internationally. This role also supports the clients staff in resolving technical queries and ensuring optimal product performance.
Main Duties for the Technical Support Role
- Provide technical support via telephone, email, and other communication channels to customers, distributors, engineers, and internal staff.
- Diagnose and resolve technical issues.
- Offer guidance on installation, commissioning, configuration, and maintenance of client products.
- Support overseas partners and customers, considering differing regulatory and operational requirements.
- Contribute to the creation and maintenance of technical documentation, manuals, FAQs, and knowledge base resources.
- Log support calls in the CRM system.
- Report any product or documentation issues identified during technical support interactions.
- Assist in the validation of new client products to ensure they meet customer requirements.
- Help prepare and verify technical documentation for client products.
Person Specification
- Strong communication and interpersonal skills.
- Basic understanding of the clients product portfolio is advantageous (full training provided for the right candidate).
- Proficiency in MS Office (Outlook, Word, Excel).
- Interest in and knowledge of basic electronics.
- Familiarity with software configuration tools.
- Experience in the electronic engineering sector.
- Relevant engineering qualifications (HNC/HND or equivalent in Electrical/Electronic Engineering) or FIA training courses are desirable.
Job Specifics
- Working hours: Monday–Thursday: 08:30–17:00, Friday: 08:30–16:00.
- Holidays: 24 days per year, plus bank holidays, increasing with length of service.
Youll be joining a business with a strong reputation, a supportive internal structure and clear opportunities for progression. They value professionalism, teamwork and continuous improvement and invest in their people to help them succeed.
If you are an ambitious professional looking for a rewarding opportunity in a dynamic and supportive environment, we would love to hear from you!
Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days please assume you have not been selected on this occasion.
Technical Support Engineer in Kent employer: Zoom Recruitment Services Ltd
Contact Detail:
Zoom Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Kent
✨Tip Number 1
Get to know the company inside out! Research their products and services, and understand their customer base. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Technical Support Engineer, you'll need to explain complex issues simply. Try role-playing with a friend or family member to get comfortable with technical explanations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Technical Support Engineer in Kent
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for technology and support shine through. We want to see that you're excited about helping customers and solving problems, so don’t hold back!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for in a Technical Support Engineer.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. This will help us understand your qualifications and experiences better.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Zoom Recruitment Services Ltd
✨Know the Product Inside Out
Before your interview, take some time to familiarise yourself with the client’s product portfolio. Even if full training is provided, having a basic understanding of their products will show your enthusiasm and readiness to learn.
✨Brush Up on Communication Skills
As a Technical Support Engineer, strong communication is key. Practice explaining technical concepts in simple terms, as you’ll need to do this for customers and internal teams alike. Consider role-playing with a friend to build confidence.
✨Prepare for Technical Scenarios
Think about common technical issues that might arise and how you would resolve them. Be ready to discuss your thought process during the interview, as this will demonstrate your problem-solving skills and technical knowledge.
✨Show Your Team Spirit
This role values teamwork and collaboration. Be prepared to share examples of how you've worked effectively in a team before. Highlighting your ability to support colleagues and contribute to a positive work environment will resonate well with the interviewers.