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For Companies At a Glance
- Tasks: Manage customer inquiries and optimise scheduling for operational efficiency.
- Company: Leading recruitment agency with a focus on customer service excellence.
- Benefits: Hybrid work model, competitive salary, and supportive team environment.
- Why this job: Join a dynamic team and enhance your customer service skills while working flexibly.
- Qualifications: Excellent communication skills and experience in customer service.
- Other info: 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 25000 - 30000 £ per year.
A leading recruitment agency is seeking an experienced Customer Service Advisor for a 12-month fixed-term contract in Earlsfield. This role requires excellent communication skills and a confident telephone manner to manage a high volume of queries.
Responsibilities include:
- Managing customer inquiries
- Optimizing scheduling with the Central Electronic Booking system
- Ensuring operational efficiency
A hybrid work model allows for 3 days in the office and 2 days remote after training. Salary ranges from £25,000 to £30,000 based on experience.
Hybrid Customer Service Advisor | Scheduling & Support employer: Zoom Recruitment Services Ltd
Contact Detail:
Zoom Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Advisor | Scheduling & Support
✨Tip Number 1
Make sure to brush up on your communication skills! Since this role is all about managing customer inquiries, practice speaking clearly and confidently. Role-play with a friend or family member to get comfortable handling different types of queries.
✨Tip Number 2
Familiarise yourself with the Central Electronic Booking system before your interview. Knowing how to optimise scheduling will show that you're proactive and ready to hit the ground running. We can help you find resources to learn more about it!
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for a smoother process! We’ve got all the tools you need to make your application stand out. Plus, it’s a great way to keep track of your applications and get updates directly from us.
We think you need these skills to ace Hybrid Customer Service Advisor | Scheduling & Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you’ve handled high volumes of queries in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Hybrid Customer Service Advisor role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and double-check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Zoom Recruitment Services Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor inside out. Familiarise yourself with common customer queries and the Central Electronic Booking system. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You could do mock interviews with friends or family, focusing on how you would handle various customer scenarios. This will help you feel more at ease during the actual interview.
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to manage high volumes of queries effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics and the hybrid work model. This shows your interest in the company culture and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to clarify any doubts you might have!
