At a Glance
- Tasks: Be the go-to person for customer queries via phone and email, ensuring top-notch service.
- Company: Bespoke client in Earlsfield with a focus on customer satisfaction.
- Benefits: Competitive salary, hybrid work model, and potential for permanent position.
- Other info: 12-month contract with flexible shifts and opportunities for career growth.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Excellent communication skills and previous customer service experience preferred.
The predicted salary is between 21000 - 30000 £ per year.
I am looking for an experienced Customer Service Advisor to work for my bespoke client based in Earlsfield. This role requires excellent customer service skills and a confident telephone manner as you will be dealing with a high volume of inbound telephone queries. You will play a crucial role in managing daily operations ensuring optimal scheduling and maintaining high customer satisfaction.
Responsibilities:
- Serve as the primary point of contact for customer inquiries via phone and email ensuring responsive and high-quality service.
- Own and resolve customers queries offering a solution on each call feeling empowered to leave every customer happy.
- Utilise our Central Electronic Booking system to manage and optimize engineers diaries and installation schedules.
- Accurately enter and manage data within our works scheduling and accounts systems contributing to efficient process flows.
- Collaborate with various departments to ensure timely ordering and availability of necessary items for the engineering team.
- Proactively identify and report any operational issues suggesting improvements to enhance departmental efficiencies and customer service delivery.
This is a 12 month contract position with the potential to go permanent if the role is the right fit. This is a Monday to Friday opportunity rotating between early and late shifts.
Shift Schedule:
- Early Shift: 08:30am – 05:00pm
- Late Shift: 09:00am – 05:30pm
Annual Salary: 25‑30k DOE
Hybrid opportunity: 3 days in office, 2 days working from home after training has been completed (4‑8 weeks).
Requirements:
- Excellent Communication Skills
- Previous Experience within a similar role ideally a Call Centre
- Have worked with systems such as Zendesk (preferred not essential) and FSM (preferred not essential)
For more details apply today! Please send an up-to-date CV via the email listed detailing your relevant experience to Lilly Douglas. Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates and if you have not been contacted within seven days assume you have not been selected on this occasion.
Employment Type: Full Time
Customer Service Advisor employer: Zoom Recruitment Services Ltd
Zoom Recruitment Services Ltd. is an excellent employer, offering a dynamic work culture that prioritises collaboration and innovation in the logistics sector. Employees benefit from comprehensive training and development opportunities, ensuring continuous growth while working in a supportive environment that values data-driven decision-making and customer satisfaction. Located in a vibrant area, the company fosters a sense of community and encourages a healthy work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Zoom Recruitment Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zoom Recruitment Services Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zoom Recruitment Services Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zoom Recruitment Services Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Zoom Recruitment Services Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zoom Recruitment Services Ltd!
How to prepare for a job interview at Zoom Recruitment Services Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
