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- Tasks: Be the go-to person for customer queries via phone and email, ensuring top-notch service.
- Company: Bespoke client in Earlsfield with a focus on customer satisfaction.
- Benefits: Competitive salary, hybrid work model, and potential for permanent position.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Excellent communication skills and previous customer service experience preferred.
- Other info: 12-month contract with flexible shifts and opportunities for career growth.
The predicted salary is between 21000 - 30000 £ per year.
I am looking for an experienced Customer Service Advisor to work for my bespoke client based in Earlsfield. This role requires excellent customer service skills and a confident telephone manner as you will be dealing with a high volume of inbound telephone queries. You will play a crucial role in managing daily operations ensuring optimal scheduling and maintaining high customer satisfaction.
Responsibilities:
- Serve as the primary point of contact for customer inquiries via phone and email ensuring responsive and high-quality service.
- Own and resolve customers queries offering a solution on each call feeling empowered to leave every customer happy.
- Utilise our Central Electronic Booking system to manage and optimize engineers diaries and installation schedules.
- Accurately enter and manage data within our works scheduling and accounts systems contributing to efficient process flows.
- Collaborate with various departments to ensure timely ordering and availability of necessary items for the engineering team.
- Proactively identify and report any operational issues suggesting improvements to enhance departmental efficiencies and customer service delivery.
This is a 12 month contract position with the potential to go permanent if the role is the right fit. This is a Monday to Friday opportunity rotating between early and late shifts.
Shift Schedule:
- Early Shift: 08:30am – 05:00pm
- Late Shift: 09:00am – 05:30pm
Annual Salary: 25‑30k DOE
Hybrid opportunity: 3 days in office, 2 days working from home after training has been completed (4‑8 weeks).
Requirements:
- Excellent Communication Skills
- Previous Experience within a similar role ideally a Call Centre
- Have worked with systems such as Zendesk (preferred not essential) and FSM (preferred not essential)
For more details apply today! Please send an up-to-date CV via the email listed detailing your relevant experience to Lilly Douglas. Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates and if you have not been contacted within seven days assume you have not been selected on this occasion.
Employment Type: Full Time
Customer Service Advisor employer: Zoom Recruitment Services Ltd
Contact Detail:
Zoom Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and how they operate will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling a high volume of calls, try role-playing with a friend or family member to get comfortable with responding to customer queries confidently and efficiently.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and gives you a chance to find out more about the team dynamics and what a typical day looks like for a Customer Service Advisor.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people and increases your chances of landing that Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled similar roles, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your relevant experience and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it’s super easy and quick!
How to prepare for a job interview at Zoom Recruitment Services Ltd
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples where you turned a negative experience into a positive one.
✨Familiarise Yourself with the Tools
If you have experience with systems like Zendesk or FSM, make sure to mention it! Even if you haven't used them, do a bit of research on how they work. This shows you're proactive and willing to learn, which is a big plus for any employer.
✨Practice Your Phone Manner
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You might want to do a mock call with a friend to get comfortable with handling queries and providing solutions on the spot.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you've identified and resolved operational issues in the past. Think about times when you suggested improvements that enhanced efficiency or customer satisfaction. This will demonstrate your ability to contribute positively to the team.
