At a Glance
- Tasks: Manage customer calls and schedule technicians for service calls with efficiency and care.
- Company: Join Zoom Drain, a supportive team focused on excellent customer service.
- Benefits: Enjoy competitive pay, bonuses, medical benefits, and paid time off.
- Other info: Flexible remote work options and opportunities for growth in a positive team atmosphere.
- Why this job: Kickstart your career in a role that values communication and customer satisfaction.
- Qualifications: Strong phone skills, active listening, and a knack for multitasking are essential.
The predicted salary is between 27 - 27 £ per hour.
The Customer Service Coordinator and Dispatcher at Zoom Drain, is an integral part of our daily operations.
This role serves as the first point of contact for our clients, ensuring they are treated with compassion, kindness, and efficiency while managing logistics to route the right technician to the right call at the right time.
You will construct the day’s schedule, balancing customer and technician expectations and building trust through communication.
We’re looking for confident individuals who value ownership in their role—this isn’t just a job, it’s the start or continuation of a great career!
- Customer Service /
- Dispatcher Benefits | WHAT WE OFFER
- Bonus Opportunities
- Medical / Dental Benefits
- Retirement Plan
- Life Insurance
- Paid Time Off / Holidays
- Company Gatherings
- Recognition & Rewards
- Positive Team Atmosphere
- Salary range of $20-$27 per hour depending on experience
- Customer Service /
- Dispatcher Responsibilities | WHAT YOU'LL BE DOING
- Effectively manage incoming calls
- Schedule & communicate with technicians to meet customer requirements
- Make customer follow up calls
- Go the extra mile to engage clients
- Efficiently plan and route service calls
- Assign work orders based on priority to the available workforce
- Process daily billing and payments for service calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines, and policies
- Customer Service /
- Dispatcher Qualifications | WHAT YOU BRING
- Strong phone contact handling skills and active listening
- Familiarity with dispatch practices
- Strong computer and accurate data entry skills
- Customer orientation and ability to adapt/respond to different types of customers
- Excellent communication skills
- Ability to work remotely during off hours for on call phone coverage
- Ability to multi-task, prioritize, and manage time effectively
- Pass drug screening and background check
- Reliable transportation to/from work
- Experience with service dispatch software preferred
- *Each location is independently owned and operated
Zoom Drain is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Customer Service Coordinator - Dispatcher in Scarborough employer: Zoom Drain New England
At Zoom Drain, we pride ourselves on being an exceptional employer that fosters a positive team atmosphere and encourages personal ownership in every role. With competitive benefits including medical and dental coverage, a retirement plan, and the potential for significant earnings, our employees enjoy a supportive environment that promotes growth and success. Located in a vibrant community, we offer unique opportunities for career advancement while ensuring our team members feel valued and engaged.
