At a Glance
- Tasks: Manage and optimise the Tessitura ticketing and CRM system for seamless operations.
- Company: Join ZSL, a leader in science-led conservation with a passionate team.
- Benefits: Enjoy flexible working, generous leave, and wellbeing initiatives.
- Other info: Diverse and inclusive workplace committed to supporting all employees.
- Why this job: Make a real impact in conservation while developing your skills in a dynamic environment.
- Qualifications: Experience with Tessitura and strong communication skills are essential.
The predicted salary is between 40000 - 50000 € per year.
Purpose of the role
The Tessitura Systems Manager plays a central role in keeping Tessitura, ZSL’s ticketing and CRM platform, running smoothly day to day. You’ll make sure the system is set up, maintained and ready to support everything from ticket sales to supporter engagement, helping the organisation deliver great experiences while meeting its commercial and data goals. Working closely with colleagues across Marketing, Membership, Fundraising, Digital and Visitor Experience, you’ll turn ideas and requirements into practical system solutions. Whether it’s improving workflows, delivering system changes, or introducing new functionality, you’ll help teams get what they need, on time and with confidence. As the Tessitura Systems Manager you will also support and guide a small Systems Support team, creating a collaborative environment where people can do their best work. Taking the lead in maintaining high standards across Tessitura, ensuring strong governance, reliable data, and compliance with GDPR.
Key responsibilities
- System Configuration & Data Integrity: Configure and maintain Tessitura ticketing, membership and fundraising products, ensuring high standards of accuracy, data quality and documentation.
- End-to-End Change Delivery: Own the end‑to‑end delivery of system changes, from business brief through testing and deployment.
- Business Translation & Solution Design: Translate business needs into effective system solutions and provide expert advice on Tessitura capability.
- Change Planning & Communication: Plan, manage and clearly communicate system changes and releases to non‑technical stakeholders.
- Team Workload & Delivery Management: Allocate, prioritise and oversee work across the Systems Support team to ensure timely, high‑quality delivery.
- Governance, Compliance & Team Leadership: Uphold system governance, GDPR compliance and continuous improvement, while line‑managing and developing team capability.
About You
- Significant hands‑on experience configuring and operating Tessitura in a live, customer‑facing environment (e.g. ticketing, membership or fundraising).
- Experience managing system workflows, build pipelines or delivery schedules, taking changes from brief through to deployment.
- Proven experience line managing or supervising staff, with the ability to prioritise workloads and meet service expectations.
- Strong working knowledge of ticketing and membership set ups, including campaigns, pricing rules, timed entry, Gift Aid and supporter journeys.
- A solid understanding of data structures, data quality principles, GDPR requirements, and testing/quality assurance processes.
- Excellent communication, organisational and collaboration skills, with the ability to clearly explain technical changes to a non‑technical audience.
This role is subject to standard pre‑employment checks, including confirmation of your right to work in the UK. Visa sponsorship is not available for this position. ZSL recognises that conservation is one of the least diverse sectors, and we actively encourage applications from candidates who identify as part of underrepresented communities. We are committed to building a supportive and inclusive workplace where everyone can thrive and celebrate the value of having a team of employees with diverse skills, experiences, and heritage.
Benefits
- Our vision and purpose – you’ll work alongside colleagues who are passionate about science‑led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct.
- Pension scheme – we offer a generous pension scheme with up to 12% contributory pension.
- Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you.
- Holidays – 25 days annual leave allowance, plus UK bank holidays.
- Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme.
- Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day.
- Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops.
- Cycle2Work – our cycle to work scheme enables you to lease a bicycle.
- Season ticket loan – we offer an interest free loan for eligible London‑based employees to buy a season ticket for travel between home and work.
- Family friendly policies – we offer enhanced maternity, paternity, and adoption packages.
Tessitura Systems Manager employer: Zoological Society of London
ZSL is an exceptional employer, offering a dynamic work environment where you can contribute to meaningful conservation efforts while collaborating with passionate colleagues. With a strong focus on employee wellbeing, flexible working arrangements, and generous benefits such as a robust pension scheme and complimentary zoo tickets, ZSL fosters a culture of inclusivity and professional growth, making it an ideal place for those looking to make a positive impact in the world.
Contact Detail:
Zoological Society of London Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Tessitura Systems Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Tessitura or in similar roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with Tessitura, consider creating a portfolio or a case study that highlights your achievements. This can be a great conversation starter during interviews.
✨Tip Number 3
Prepare for the interview by understanding ZSL’s mission and how your role as a Tessitura Systems Manager fits into it. Tailor your answers to show how you can help them achieve their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Tessitura Systems Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Tessitura and how it aligns with the role. We want to see how your skills can help us deliver great experiences!
Showcase Your Teamwork Skills:Since this role involves working closely with various teams, share examples of how you've collaborated in the past. We love seeing candidates who can communicate effectively with both technical and non-technical folks!
Highlight Your Problem-Solving Abilities:We’re looking for someone who can turn ideas into practical solutions. Include specific instances where you’ve improved workflows or delivered system changes successfully. Show us how you can make a difference!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Zoological Society of London
✨Know Your Tessitura Inside Out
Make sure you brush up on your knowledge of Tessitura, especially its ticketing and CRM functionalities. Be ready to discuss how you've configured and maintained the system in previous roles, and think of specific examples where you've improved workflows or introduced new features.
✨Showcase Your Team Leadership Skills
Since this role involves managing a small Systems Support team, be prepared to share your experiences in line management. Highlight how you've prioritised workloads and fostered a collaborative environment, ensuring that your team delivers high-quality results on time.
✨Communicate Like a Pro
You'll need to explain technical changes to non-technical stakeholders, so practice articulating complex ideas in simple terms. Think of scenarios where you've successfully communicated system changes and how you ensured everyone was on the same page.
✨Demonstrate Your Data Savvy
Understanding data structures and GDPR compliance is crucial for this role. Be ready to discuss your experience with data quality principles and testing processes. Prepare examples of how you've maintained data integrity and governance in past projects.
