At a Glance
- Tasks: Support and enhance the Tessitura CRM platform for seamless visitor experiences.
- Company: Join ZSL, a leading conservation charity making a real impact.
- Benefits: Flexible working, generous pension, 25 days leave, and wellbeing initiatives.
- Other info: Inclusive workplace encouraging diverse applicants and career growth.
- Why this job: Be part of a mission to save wildlife while developing your tech skills.
- Qualifications: Experience with Tessitura CRM and strong problem-solving abilities required.
The predicted salary is between 35000 - 45000 £ per year.
We're looking for an experienced System Support Analyst with hands-on Tessitura CRM and ticketing experience to play a key role in the day-to-day support, configuration, maintenance and continuous improvement of ZSL's Tessitura platform. Working closely with the Tessitura Systems Manager, you'll ensure the platform operates reliably and efficiently by delivering system configuration, troubleshooting technical and data issues, supporting system releases, and maintaining high standards of data quality and governance.
As a trusted systems expert, you'll work collaboratively across Marketing, Membership, Fundraising, Visitor Operations and Digital Platforms, providing technical support and delivering system enhancements that enable seamless visitor and supporter experiences while supporting ZSL's commercial and fundraising objectives. We're looking for a detail-oriented, analytical problem solver who combines strong technical capability with excellent stakeholder management and communication skills. You'll have experience supporting and configuring Tessitura, a good understanding of ticketing, CRM, membership or fundraising operations, and a proactive approach to continuous improvement, system optimisation and delivering high-quality change. If you're passionate about improving business systems, data integrity and user experience, we'd love to hear from you.
Key responsibilities:
- System Configuration & Platform Management: Configure, maintain and support ticketing products, memberships, campaigns, pricing and business rules to meet operational requirements.
- System Support & Issue Resolution: Provide day-to-day system support, investigate issues and resolve problems to ensure reliable system performance and user experience.
- Change Delivery & Release Management: Deliver system changes and enhancements through the full change lifecycle, including testing, deployment and documentation.
- User Support & Training: Support business users by providing guidance, training materials and clear communication on system changes and functionality.
- Data Quality & System Governance: Maintain high standards of data quality, system integrity and compliance with configuration standards and governance processes.
About You
- Hands-on Tessitura CRM and ticketing experience.
- Proven ability to investigate, troubleshoot and resolve system and data issues.
- Strong analytical skills and attention to detail, with a focus on data quality and accuracy.
- Ability to explain technical concepts clearly and provide effective support to non-technical users.
- Strong organisational skills, with the ability to manage multiple priorities and deliver work to agreed deadlines.
- Understanding of ticketing, membership or fundraising processes, together with data governance and GDPR principles.
- A collaborative and proactive approach, with a commitment to continuous improvement and delivering excellent stakeholder support.
This role is subject to standard pre-employment checks, including confirmation of your right to work in the UK. Visa sponsorship is not available for this position. ZSL recognises that conservation is one of the least diverse sectors, and we actively encourage applications from candidates who identify as part of underrepresented communities. We are committed to building a supportive and inclusive workplace where everyone can thrive and celebrate the value of having a team of employees with diverse skills, experiences, and heritage.
About Us
We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.
What do we offer?
- Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct.
- Pension scheme - we offer a generous pension scheme with up to 12% contributory pension.
- Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you.
- Holidays – 25 days annual leave allowance, plus UK bank holidays.
- Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme.
- Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day.
- Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops.
- Family friendly policies – we offer enhanced maternity, paternity, and adoption packages.
Contact Details:
Zoological Society of London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support Analyst (CRM & Ticketing)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Zoological Society of London values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Zoological Society of London might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Zoological Society of London!
✨Direct Apply to Zoological Society of London
Let's not forget to apply directly through the Zoological Society of London website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Systems Support Analyst (CRM & Ticketing)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Zoological Society of London.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Zoological Society of London. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Zoological Society of London
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
