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- Tasks: Create unforgettable experiences for visitors while supporting wildlife conservation.
- Company: Join the iconic London Zoo and be part of a passionate team.
- Benefits: Gain valuable experience, flexible shifts, and work in a vibrant environment.
- Why this job: Make a real difference in wildlife conservation while engaging with visitors.
- Qualifications: Strong customer service skills and a passion for wildlife.
- Other info: Fixed-term contract with opportunities to work during exciting events.
The predicted salary is between 13 - 16 £ per hour.
Working at London Zoo is a truly unique opportunity where no two days are the same, and where your work directly helps support wildlife conservation. The Visitor Services hosts play a key role in creating unforgettable moments for visitors by delivering outstanding customer service and enhancing overall experience. This role is offered on a fixed‑term contract from March to September 2026. As our zoos are open seven days a week, you will work on a rota basis that includes weekends and bank holidays. Shift lengths vary from 6‑hour to 7.5‑hour shifts, and you will be required to work Friday evenings between 5 pm and 11 pm during June and July to support Zoo Nights events. The working day typically starts at 8:30 am, with the latest standard finish being 9 pm outside of Zoo Nights.
Key Responsibilities
- Develop and maintain up-to-date knowledge of all retail products, promotions, and zoo activities, and share this knowledge with visitors.
- Deliver excellent customer service by welcoming visitors, answering questions, and promoting admission tickets.
Visitor Services Host - Retail, Admissions and Zoo Town employer: Zoological Society of London (ZSL)
Contact Detail:
Zoological Society of London (ZSL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Host - Retail, Admissions and Zoo Town
✨Tip Number 1
Get to know the ins and outs of London Zoo! Familiarise yourself with the exhibits, events, and any special promotions. This way, when you chat with visitors, you can share your enthusiasm and knowledge, making their experience even more memorable.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different visitor scenarios. The better you are at engaging with people, the more likely you’ll shine during interviews and on the job.
✨Tip Number 3
Don’t forget to showcase your passion for wildlife conservation! When you apply through our website, make sure to highlight any relevant experiences or interests that align with the zoo's mission. It’ll show you’re not just looking for a job, but you genuinely care about the cause.
✨Tip Number 4
Be flexible with your availability! Since the role requires working weekends and evenings, let us know your willingness to adapt. This can set you apart from other candidates and shows you’re committed to being part of the team.
We think you need these skills to ace Visitor Services Host - Retail, Admissions and Zoo Town
Some tips for your application 🫡
Show Your Passion for Wildlife: When writing your application, let your love for wildlife and conservation shine through. We want to see how your enthusiasm aligns with our mission at London Zoo!
Highlight Customer Service Skills: Make sure to emphasise any previous experience in customer service. We’re looking for folks who can create unforgettable moments for our visitors, so share examples of how you've done this before.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Visitor Services Host role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us.
How to prepare for a job interview at Zoological Society of London (ZSL)
✨Know Your Stuff
Make sure you brush up on all things related to London Zoo, including its conservation efforts, retail products, and any upcoming events. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered outstanding customer service. Think about how you handled difficult situations or went above and beyond for a visitor. This is crucial for a role that focuses on creating unforgettable moments.
✨Be Ready for Shift Questions
Since the role involves working varied shifts, be prepared to discuss your availability and flexibility. Highlight your willingness to work weekends and evenings, especially during busy periods like Zoo Nights.
✨Practice Your Communication
As a Visitor Services Host, you'll need to communicate effectively with visitors. Practice speaking clearly and confidently about zoo activities and promotions. You might even want to do a mock interview with a friend to get comfortable with your delivery.
