Estates Contractor & Systems Coordinator in London

As a Estates Contractor & Systems Coordinator, you will play a key role in supporting the Estates and Facilities Management team in the delivery of Hard Facilities Management services across our Regent’s Park and Whipsnade Zoo sites.

You will be responsible for coordinating and supervising contractor management across the Estates teams, ensuring that contractors, equipment and facilities meet the required health and safety, security, environmental and compliance standards.

You will also maintain and administer effective systems for contractor compliance checks, internal Health & Safety documentation, policy adherence and equipment management across both UK sites.

Working closely with the Health & Safety team, you will help ensure that our Estates and Facilities operations are safe, compliant and effectively managed.

The role will involve continual liaison with colleagues, contractors and stakeholders to support the delivery of key responsibilities across Hard Facilities Management, Asset Management and Workplace Management, as well as the systems and processes that underpin these areas.

This role is offered on a full time basis working 37.5 hours per week, with responsibilities based across both our London and Whipsnade Zoo sites.

Key responsibilities

• Contractor Management: Own and maintain the Contractor Management Database, ensuring records and compliance information are accurate and up to date.
• Contractor Inductions: Coordinate and prepare contractor inductions, ensuring site and Health & Safety requirements are understood.
• H&S Compliance: Working alongside the H&S Coordinator, assist in maintaining estates related elements of our core safety systems, such as Permit to Work, COSHH, Risk Assessment, training records and accident reporting, all in accordance with relevant procedures.
• Operational Support: Support the Estates Operations team with contractor management and day-to-day site activities.
• Audits & Reporting: Support the Department and Compliance Team with preparation of documentation for audits, inspections and monthly reports.
• Procurement & Administration: Support the procurement of materials and equipment, alongside general Estates administration and records management.
• Advanced skills in Microsoft Office packages, particularly Excel and Power Point, or equivalent software packages.
• Proven ability to manage competing priorities effectively and meet deadlines in a fast-paced environment.
• Demonstrable working knowledge and experience of using CAFM systems.
• IOSH qualification or equivalent preferred.
• Ability to work efficiently and autonomously under pressure, while maintaining a high level of accuracy and attention to detail.
• Excellent communication and customer service skills, with a professional and approachable manner.
• High levels of confidentiality, discretion, diplomacy, and accuracy when handling sensitive information.
• Ability to work effectively as part of a team and build positive working relationships with colleagues, customers, and stakeholders.

This role is subject to standard pre-employment checks, including confirmation of your right to work in the UK. Visa sponsorship is not available for this position.

ZSL recognises that conservation is one of the least diverse sectors, and we actively encourage applications from candidates who identify as part of underrepresented communities.

We are committed to building a supportive and inclusive workplace where everyone can thrive and celebrate the value of having a team of employees with diverse skills, experiences, and heritage.

We’re ZSL, an international conservation charity.

Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct.

Our vision is a world where wildlife thrives and we’re working every day to achieve this.

From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.

What We Offer?

Alongside the opportunity to do purpose-driven work that helps create a world where wildlife thrives, you'll enjoy a range of benefits, including:

• Up to 12% contributory pension
• Flexible working options
• 25 days' annual leave plus UK bank holidays, increasing with service
• Enhanced family-friendly policies
• Life assurance from day one (for eligible employees)
• 24/7 Employee Assistance Programme and wellbeing support
• Access to our staff Equality Networks
• Complimentary London Zoo and Whipsnade Zoo tickets, plus retail discounts
• Cycle2Work scheme and interest-free season ticket loans (for eligible London-based employees)

You can find the full details of our benefits in the attached Benefits Guide.

We anonymise applications until interview stage to ensure a fair hiring process.

It’s important to highlight your unique skills, experience, and knowledge.

Over reliance on AI-generated content may miss key criteria outlined in the job description and reduce the effectiveness of your application.

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