Event Ambassadors

Events at Whipsnade Zoo are a powerful way for ZSL to connect with audiences, share our conservation mission, and support commercial goals. As an Events Ambassador, you’ll play a key role in delivering memorable experiences that inspire visitors and strengthen their connection to nature.

Working within the Events team and closely alongside the Visitor Activities and Volunteer teams, you’ll bring our events to life through engaging talks, interactive workshops, and creative pop-up activities. You'll be a visible and enthusiastic point of contact for visitors, delivering excellent customer service and representing ZSL with energy and professionalism. It's an exciting opportunity to play a direct part in fulfilling ZSL’s vision of a world where wildlife thrives, one visitor at a time.

This summer, you’ll help launch and deliver Trolls: A Field Study, a unique seasonal experience running between the Summer and Autumn Solstices (21 June-22 September). Through themed trail stops and educational engagement, you’ll create joyful and meaningful encounters for both school groups and general visitors.

This is a fixed-term role based on a 15-week rota, working either Sunday-Tuesday or Wednesday-Saturday.

Key responsibilities:

• Event Delivery & Operations: Assist with the preparation, set-up, delivery, and de-rig of a wide range of events that support ZSL’s strategic goals and audience engagement.
• Visitor Engagement & Public Speaking: Deliver engaging talks and share event-related information with visitors and educational groups to deepen public connection with ZSL’s mission.
• Guest Experience & Support: Help manage visitor flow, answer queries, and provide direction to ensure a smooth and enjoyable event experience for all attendees.
• Volunteer & Stakeholder Coordination: Brief volunteers and liaise with internal teams and external suppliers, including caterers and performers, to support seamless event execution.
• Safety & Quality Control: Ensure a high standard of safety, cleanliness, and presentation across all event materials and spaces throughout the event duration.
• Data & Donation Management: Oversee the collection and accurate recording of donations, raffle funds, and visitor data to support fundraising and reporting efforts.

Proven experience and enthusiasm for delivering outstanding visitor experiences. Background in a fast-paced visitor attraction or customer-facing environment. Skilled in communicating scientific and conservation topics to diverse audiences in an engaging and accessible way. Confident and experienced working with children in educational or entertainment settings. Qualifications or relevant experience in performing arts, biological sciences, or related fields. Experience collaborating with and supporting volunteers. Awareness and understanding of safeguarding principles and responsibilities. Genuine passion for wildlife, conservation, and the role of zoos in protecting the natural world.

A standard DBS is required for this position. This role is subject to standard pre-employment checks, including the candidate's right to work in the UK.

We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination.

ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group.

What do we offer?

• Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct.
• Pension scheme - we offer a generous pension scheme with up to 12% contributory pension.
• Flexible working - talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you.
• Holidays - 25 days annual leave allowance, plus UK bank holidays.
• Wellbeing - access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme.
• Life assurance - eligible employees will be enrolled in ZSL’s life assurance scheme from their first day.
• Complimentary tickets - annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops.
• Cycle2Work - our cycle to work scheme enables you to lease a bicycle.
• Season ticket loan - we offer an interest-free loan for eligible London-based employees to buy a season ticket for travel between home and work.
• Family friendly policies - we offer enhanced maternity, paternity, and adoption packages.