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For Companies At a Glance
- Tasks: Oversee integration issues and ensure effective resolution across complex systems.
- Company: Join a leading OEM client in the automotive industry.
- Benefits: Competitive hourly rate, contract until March 2026, and professional growth opportunities.
- Why this job: Make a real impact by driving issue management and improving processes.
- Qualifications: Strong knowledge of defect management and excellent communication skills required.
- Other info: Dynamic role with opportunities to work within structured project frameworks.
Overview
Our OEM Client based in Gaydon, is searching for an Issue Management Specialist to join their team on an Inside IR35 contract. Umbrella Pay Rate: £33.64 per hour.
Duties
- This role (Issue Management Specialist) is responsible for overseeing the identification, tracking, and resolution of integration issues across complex systems.
- While the role demands a high level of technical understanding, it is not hands-on in nature.
- The successful candidate will ensure consistent adherence to established processes, effective utilisation of issue management tools and clear and transparent reporting to Senior Stakeholders.
- Key aspects of this role involves the ability to drive actions based on clear KPI\’s around defect management with Stakeholders across the company.
- Strong skills in developing metrics, dashboards, and professional presentations are essential.
Skills Required
- Strong knowledge of issue and defect management processes and tools.
- Proficiency in root cause analysis techniques and problem-solving methodologies.
- Ability to develop, interpret, and present metrics, KPIs and performance dashboards.
- Solid understanding of software integration principles and dependencies.
- Excellent communication skills with the ability to lead discussions on complex or sensitive matters.
- High attention to detail and process discipline.
- Ability to identify areas of weakness and where help is needed.
- Experience working within structured project governance frameworks (e.g., PMO, programme teams).
- Familiarity with Agile and Waterfall delivery models.
- Ability to maintain and update issue registers and tracking systems with accuracy and rigour. Ability to facilitate regular issue review meetings, ensuring clear ownership and timely follow-up.
Education Required
- Educated to degree level, or equivalent relevant experience.
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Issue Management Specialist employer: Zoo Grips
Contact Detail:
Zoo Grips Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Issue Management Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Zoo Grips or similar companies. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your issue management knowledge. Be ready to discuss how you’ve tackled complex problems in the past and how you can bring that expertise to the role.
✨Tip Number 3
Show off your metrics and dashboard skills! Bring examples of your previous work to interviews, demonstrating how you’ve used data to drive decisions and improve processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Issue Management Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Issue Management Specialist role. Highlight your experience with issue and defect management processes, as well as any relevant tools you've used. We want to see how your skills match what we're looking for!
Showcase Your Metrics Skills: Since this role involves developing metrics and dashboards, don’t forget to showcase any experience you have in this area. Include examples of how you've used KPIs in past roles to drive actions and improve processes. This will really catch our eye!
Communicate Clearly: Your written application should reflect your excellent communication skills. Be clear and concise in your language, and make sure to explain complex ideas simply. Remember, we value transparency and clarity in reporting!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Zoo Grips
✨Know Your Stuff
Make sure you brush up on issue and defect management processes. Familiarise yourself with the tools mentioned in the job description, as well as root cause analysis techniques. Being able to discuss these confidently will show that you're serious about the role.
✨Showcase Your Metrics Skills
Prepare to talk about your experience with developing metrics and dashboards. Bring examples of how you've used KPIs in past roles to drive actions and improve processes. This will demonstrate your ability to deliver results and communicate effectively with stakeholders.
✨Communication is Key
Since this role involves leading discussions on complex matters, practice articulating your thoughts clearly. Think of scenarios where you've had to explain technical issues to non-technical stakeholders. This will help you convey your ideas effectively during the interview.
✨Be Detail-Oriented
Highlight your attention to detail and process discipline. Prepare examples of how you've maintained accuracy in issue registers or tracking systems. This will reassure the interviewers that you can handle the rigour required for this position.
