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- Tasks: Provide top-notch customer service via phone, chat, and text for a leading OEM.
- Company: Join a dynamic team at a renowned OEM in Coventry.
- Benefits: Earn ÂŁ23.64 per hour with flexible working options.
- Why this job: Make a difference by helping customers solve their issues every day.
- Qualifications: Experience in customer service and strong problem-solving skills required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 45000 - 63000 ÂŁ per year.
Our OEM Client based in Whitley, Coventry, is searching for a Customer Service Specialist (Call Center) to join their team. The position is within IR35. Umbrella Pay Rate: ÂŁ23.64 per hour.
Duties:
- General Customer Service includes post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers which includes Remote Customer Service and providing customer service and support via phone, online chat or text.
- Call centre‑based customer support responding to a high‑volume of low‑complexity inquiries.
- Customer issues analysis and resolution (typically performed in an office environment) responding to a lower volume of higher‑complexity inquiries.
- Distribution Center Customer Service performed in a distribution centre, product returns/repair centre, or field walk‑in customer service facility.
- Act as liaison between customers, production and distribution departments related to specific customer orders.
- Provide technical and non‑technical customer support in a walk‑in service centre.
- Incumbents matching this specialization are not compensated based on achievement of sales targets.
Level Required:
An Experienced Professional (P2) applies practical knowledge of the job area typically obtained through advanced education and work experience.
Responsibilities Typically Include:
- Work independently with general supervision.
- Problems faced are difficult but typically not complex.
- May influence others within the job area through explanation of facts, policies and practices.
Employment Details:
- Seniority Level: Mid‑Senior level
- Employment Type: Contract
- Job Function: Customer Service
- Industries: Administrative and Support Services
Customer Service Specialist (Call Center) in Coventry employer: Zoo Grips
Contact Detail:
Zoo Grips Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist (Call Center) in Coventry
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about customer service over the phone, try role-playing with a friend or family member. Focus on being clear, friendly, and solution-oriented.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Specialist (Call Center) in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Specialist role. Highlight your experience in handling customer inquiries, both technical and non-technical, and showcase any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience in call centre environments and how you can contribute to providing excellent customer service.
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to analyse and resolve customer issues. Give examples of how you've tackled difficult problems in the past, as this will show us you can handle the challenges of the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Zoo Grips
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a call centre environment. Be ready to discuss your experience with handling inquiries and resolving issues, as this role involves both technical and non-technical support.
✨Prepare for Scenario Questions
Expect to be asked about specific situations you've faced in previous roles. Think of examples where you successfully resolved customer issues or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with the Company
Research the OEM client and understand their products and services. Knowing their customer base and how they operate will help you tailor your responses and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a Customer Service Specialist. Make sure to clarify questions if needed and summarise what the interviewer says to show you’re engaged and understanding their needs.
