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- Tasks: Help businesses optimise software solutions and drive customer success through strategic licensing advice.
- Company: Join Zones, a leading global IT solution provider with over 35 years of experience.
- Benefits: Enjoy hybrid working, private medical insurance, and professional development opportunities.
- Other info: Collaborative team environment with opportunities for career growth and exciting challenges.
- Why this job: Make a real impact by guiding customers through their software journey and enhancing their business outcomes.
- Qualifications: 5+ years in software licensing or IT account management, with strong communication skills.
The predicted salary is between 60000 - 82000 £ per year.
Company Overview: Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Specialising in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services, Zones has been in business for over 35 years. Operating in more than 120 countries, Zones leverages a robust portfolio and the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more.
Position Overview: The Licensing Advisor is a strategic software advisor dedicated to helping Mid-Market and strategic SMB customers achieve meaningful business outcomes through the effective adoption, optimisation, and lifecycle management of modern software solutions. Focused on commercial and healthcare accounts within an assigned region, the Licensing Advisor partners closely with Account Managers and cross-functional solution teams to land, adopt, expand, and renew key software platforms—driving customer success, reduced complexity, and accelerating growth across our software, services, and recurring cloud portfolio.
What you will do as the Licensing Advisor:
- Customer Success & Outcome Alignment: Engage customers early to define strategic business outcomes and build a tailored Software Success Plan aligning licensing, cloud adoption, roadmaps, and modernisation initiatives. Drive customers through the LAER framework (Land, Adopt, Expand, Renew) to ensure continuous value realisation and support account growth strategies.
- Software Solutions & Licensing Strategy: Serve as a subject matter expert in software licensing, subscription models, cloud entitlements, and publisher programs across Microsoft, Adobe, AWS, Google, and other SAM focus vendors. Evaluate customer environments, product usage, and contract structures to provide clear options for optimisation, cost control, and modernisation.
- Renewal & Agreement Management: Proactively manage assigned renewals, initiating engagement 90+ days before expiration to align options with customer goals. Partner with AMs to position value-driven renewal paths, identify upsell/cross-sell opportunities, and mitigate risks in advance.
- Sales Partnership & Opportunity Development: Work collaboratively with regional Account Managers as the go-to resource for software and cloud advisory, helping qualify, design, and close opportunities.
- Operational Excellence & Customer Support: Maintain accurate documentation of activities, opportunities, success plans, and customer interactions within internal systems. Ensure timely communication with licensees on onboarding, offboarding, product changes, and critical updates.
What you will bring to the team:
- 5+ years of experience in software licensing, cloud subscription management, IT account management, or a related advisory role.
- Demonstrated success providing customer-facing support and consultative guidance.
- Strong written and verbal communication skills and experience resolving complex customer issues.
- Ability to connect licensing strategy with business outcomes, cloud adoption, and modernisation initiatives.
- Highly organised with the ability to manage multiple accounts, renewals, and strategic initiatives simultaneously.
Qualified candidates can expect a salary range of £60,000 - £82,000.
Zones offers a comprehensive benefits package designed to support the well-being and success of our team members, including private medical insurance and opportunities for training and development.
Licensing Advisor in London employer: Zones
Contact Detail:
Zones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Licensing Advisor in London
✨Tip Number 1
Get to know the company inside out! Research Zones LLC, their services, and their culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for interviews by practising common questions related to software licensing and customer success. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the Licensing Advisor role can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Licensing Advisor in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Licensing Advisor role. Highlight your experience in software licensing and cloud subscription management, and show how your skills align with what we’re looking for at Zones.
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Use examples from your past experiences to demonstrate how you've effectively communicated complex concepts to customers.
Highlight Customer Success Stories: We love seeing how you’ve helped customers achieve their goals! Include specific examples of how you’ve driven customer success and managed renewals or software lifecycle events in your previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Licensing Advisor position at Zones.
How to prepare for a job interview at Zones
✨Know Your Licensing Inside Out
As a Licensing Advisor, you need to be well-versed in software licensing and subscription models. Brush up on the specifics of Microsoft, Adobe, AWS, and Google licensing structures. Being able to discuss these confidently will show your expertise and help you connect with the interviewers.
✨Understand Customer Success Strategies
Familiarise yourself with the LAER framework (Land, Adopt, Expand, Renew) and how it applies to customer success. Be prepared to discuss how you would engage customers to define strategic business outcomes and build tailored Software Success Plans. This will demonstrate your proactive approach to driving customer value.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved complex customer issues or optimised software solutions. Highlight your negotiation skills and how you've managed renewals or subscription lifecycles effectively. This will illustrate your ability to handle challenges in the role.
✨Collaborate and Communicate Effectively
Since this role involves working closely with Account Managers and cross-functional teams, be ready to discuss your teamwork experiences. Share how you've collaborated on projects and communicated complex concepts in a customer-friendly manner. Strong communication skills are key to succeeding in this position.