Salary - to £40,000
You'll run the day-to-day of our global ecommerce sites. This is a hands-on role: you trade the websites, read the metrics, and act on what the data tells you to grow conversion and revenue. A part-time assistant supports you with merchandising, copy and image updates, but the daily running of the sites is yours, with the wider team behind you on the bigger picture.
Two things sit at the centre of the role: SEO and CRO. You'll have a firm handle on both, owning onsite and technical SEO and running a continuous cycle of testing and optimisation to lift our conversion rates and hit our D2C sales targets.
We're a brand store, not a retail store. The site should teach and inspire as much as it sells, helping people understand the products and the thinking behind them. Experience with brand-led ecommerce, and an instinct for storytelling, will serve you well here.
What you'll do
Trading and merchandising
• Run the day-to-day of our global Shopify Plus sites: range plan, product launches, category builds, uploads, product detail maintenance and promotional activity
• Own onsite merchandising, search and navigation, plus upsell and cross-sell
• Keep product information accurate and well presented across markets
SEO and CRO
• Own onsite and technical SEO, with a clear roadmap of improvements
• Run a structured programme of CRO testing and act on the results to drive continuous improvement
• Stay across the key metrics daily, conducting deep dives to understand shopping behaviour and trends
Customer, partners and tools
• Build a deep understanding of our customer and what they want from the site
• Work with our development agency to scope and manage site developments and fixes
• Run onsite personalisation through the wider tech stack
• Lead UAT for development projects and regular site walks for accuracy
• Work with marketing on rich landing pages and content stories
• Work with customer service so the customer voice feeds back into the site
Commercial
• Work to D2C sales targets across our markets
• Spot and act on commercial opportunities onsite, maximising the value of every visit
What you'll bring
• 2+ years in ecommerce, ideally for a brand rather than a pure retailer
• Strong, hands-on SEO and CRO knowledge, with real testing experience
• Confident with Shopify (Plus ideal) and with GA4 and other analytics tools
• Comfortable working with developers and agencies
• Commercially minded, organised, and happy owning the day-to-day in a fast-moving team
• Strong written skills and a feel for brand voice
• Basic HTML a plus
• An interest in sport or endurance a bonus, not a requirement
Working at Zone3
• A genuine team culture, with regular team lunches and an annual away trip that pairs proper activities with a volunteering day, such as a beach clean.
• Hybrid working, two days a week in the office in Send, Woking. True flexi hours between 7am and 7pm, so you can build your week around your life.
• Employee owned. Everyone holds a stake in the future of the business, with a tax-free bonus based on company profit.
• 23 days holiday, rising by a day a year after two years' service, up to 27 days.
• Pension scheme.
• Healthcare cash plan.
• Fruit and cake in the office, plus regular socials run by the team, like pickleball.
