Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer support and enhance the customer experience.
- Company: Join ZONE3, a leading British sports apparel brand with a vibrant culture.
- Benefits: Enjoy a competitive salary, hybrid work, and a fun team environment.
- Why this job: Make a real impact in a dynamic role while sharing your passion for sports.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Be part of a proactive team that values innovation and performance.
The predicted salary is between 30000 - 42000 £ per year.
ZONE3 Ltd is a British-owned leader in the sports apparel and triathlon market, recognized for its innovative and award-winning product development. Over the last 12 years, ZONE3 has experienced significant organic growth, with products such as wetsuits, triwear, swimwear, and accessories now available in over 50 UK retailers and more than 30 countries globally. In 2018, ZONE3 was honoured with the prestigious Queen's Award for Enterprise in International Trade, highlighting its successful global expansion. The company boasts a vibrant, fast-paced, and close-knit culture, dedicated to fostering a passion for performance sports and innovation.
This is a full-time, hybrid role for a D2C Customer Services Executive based in Send, Surrey. The role involves providing exceptional customer support, ensuring customer satisfaction, and serving as a key touchpoint between the company and its customers. Daily responsibilities include:
- Handling inquiries
- Resolving customer issues efficiently
- Managing customer accounts
- Improving the overall customer experience
Qualifications:
- Strong interpersonal and communication skills, with the ability to build and maintain positive relationships with customers.
- Experience in customer service and customer support, with a focus on delivering high-quality assistance.
- Proficiency in customer satisfaction and customer service management to ensure a seamless customer experience.
- Ability to problem-solve and work effectively in a fast-paced environment.
- Organizational and time management skills, with attention to detail.
- Previous experience in a retail or e-commerce setting is advantageous.
- Passion for sports and familiarity with performance sports apparel and triathlon-related products is a plus.
Personal Profile:
We are looking for someone who can join us who can make a real difference in a pivotal role. We are a dynamic team with a proactive, positive attitude to getting things done and having some fun along the way. Are you the following person?
- Used to rolling sleeves up and getting stuck in to make things happen at pace and not always relying on third party developers or other members of the ZONE3 team.
- Being proactive and quick to find solutions.
- Comfortable with working independently and autonomously.
- Positive and proactive approach to work.
- Team player.
- An interest in sports/active sports person.
For a full list of employee benefits – please visit www.ZONE3.com/pages/careers
D2C Customer Services Executive in Send employer: ZONE3 Ltd
Contact Detail:
ZONE3 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D2C Customer Services Executive in Send
✨Tip Number 1
Get to know ZONE3 and its products inside out! Familiarise yourself with their wetsuits, triwear, and swimwear. This way, when you chat with them, you can show off your passion for performance sports and impress them with your knowledge.
✨Tip Number 2
Practice your communication skills! Since the role is all about customer service, try role-playing different scenarios with friends or family. This will help you feel more confident and ready to tackle any customer inquiries that come your way.
✨Tip Number 3
Be proactive in your approach! Think of ways you can improve customer experiences and be ready to share these ideas during your interview. Showing initiative will definitely catch their attention and demonstrate that you're a team player.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the ZONE3 family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace D2C Customer Services Executive in Send
Some tips for your application 🫡
Show Your Passion for Sports: When you're writing your application, let your love for sports shine through! Mention any relevant experiences or interests that connect you to performance sports and triathlon-related products. We want to see that you're not just a fit for the role, but also for our vibrant culture.
Highlight Your Customer Service Skills: Make sure to showcase your customer service experience in your application. Talk about how you've handled inquiries and resolved issues in the past. We’re looking for someone who can deliver high-quality assistance, so give us examples of how you've made a difference for customers before!
Be Proactive and Solution-Oriented: In your written application, emphasise your proactive approach to problem-solving. Share instances where you've taken the initiative to find solutions quickly. We love team players who can roll their sleeves up and get things done, so let us know how you fit that bill!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our dynamic team at ZONE3. We can’t wait to hear from you!
How to prepare for a job interview at ZONE3 Ltd
✨Know Your Stuff
Before the interview, make sure you research ZONE3 Ltd and their products. Familiarise yourself with their range of sports apparel and triathlon gear. This will not only show your genuine interest in the company but also help you answer questions more confidently.
✨Show Off Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle inquiries and improve customer satisfaction.
✨Be Proactive in Problem-Solving
During the interview, highlight your problem-solving skills. Share instances where you identified a problem and took the initiative to resolve it. This aligns perfectly with the proactive approach ZONE3 is looking for in a D2C Customer Services Executive.
✨Bring Your Passion for Sports
Let your enthusiasm for sports shine through! If you're an active sports person or have a passion for performance sports, share that during the interview. It will resonate well with the team and show that you understand their culture and values.
