Systems and Support Engineer - IT Infrastructure United Kingdom

About Zone & Co.

Zone & Co is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. Our rapidly growing portfolio of solutions is built on the Oracle NetSuite platform and offers advanced automation and integration solutions to a wide spectrum of business-critical functions.

Zone helps over 4,000 companies worldwide work smarter, faster and more securely, whilst maximizing platform value. We do this with a growing innovation-minded team of over two hundred folks, based across North America, Europe and Asia Pacific.

The Systems and Support Engineer will manage and enhance cloud infrastructure, provide advanced end-user support, and drive business system integrations through iPaaS platforms. This role is responsible for ensuring the reliability, security, and scalability of IT systems in a global, remote-first SaaS environment while delivering exceptional support to end users across multiple regions and time zones.

You will own the end-to-end employee technology experience across Windows and macOS environments, including:

• Endpoint management using Jamf and Microsoft Intune
• Identity and productivity platform administration
• Hardware procurement and logistics
• Seamless onboarding and offboarding of employees

Acting as a key escalation point, this role provides Level 2 and Level 3 support for endpoints, identity systems, collaboration tools, and business applications, while continuously improving the employee experience through automation and self-service.

Responsibilities

• Manage endpoint lifecycle using Jamf and Microsoft Intune, including enrollment, configuration profiles, security policies, patching, and compliance reporting
• Deliver onboarding and offboarding, ensuring all hardware, systems, and access are provisioned securely and efficiently
• Procure employee hardware and peripherals, and manage asset inventory and lifecycle tracking
• Coordinate global shipping and logistics for employee devices, replacements, and returns
• Design, deploy, and maintain AWS and Azure cloud environments
• Architect and maintain integrations across SaaS platforms using Workato or similar iPaaS tools
• Lead automation initiatives to improve system reliability and reduce manual IT and support tasks
• Monitor and troubleshoot endpoint, application, network, and infrastructure performance issues
• Create and maintain technical documentation, onboarding guides, and self-service resources
• Partner with Security, DevOps, People Ops, and Business teams to align IT services with organizational needs
• Participate in an on-call rotation for after-hours and weekend emergency support as required
• Configuring and troubleshooting SSO using Microsoft Entra ID (Azure AD) or Okta

What You’ll Need

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field (or equivalent experience)
• 5+ years of hands-on experience supporting and managing Windows and macOS environments in a professional setting
• 3 years of experience managing endpoints using Jamf or Microsoft Intune
• 3 years of experience administering Google Workspace and Microsoft 365 (Office 365)
• Level 2 and Level 3 support for Windows and macOS endpoints, corporate applications, and collaboration platforms
• Self-motivated with a proactive approach to identifying and solving problems
• Customer-focused mindset with a dedication to delivering quality service

Bonus if you have the following:

• AWS Certified Solutions Architect / SysOps Administrator
• CompTIA Network+ / Security+
• Integrating with compliance platforms (Vanta, Drata)

Benefits and Inclusion

At Zone, our benefits are designed to enrich your life beyond the workplace. As a fully remote company, we prioritize flexibility and balance. Explore our comprehensive list of benefits at Zoneandco.com.

Zone and Co is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

We strongly encourage candidates of all different backgrounds and identities to apply. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.