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- Tasks: Manage renewals for global customers and drive retention through collaboration.
- Company: Join Zone & Co, a leading SaaS company transforming finance teams worldwide.
- Benefits: Enjoy remote work flexibility, comprehensive benefits, and a supportive culture.
- Why this job: Make a direct impact while growing in a fast-paced, innovative environment.
- Qualifications: 1-2 years in renewals or customer success; strong communication and negotiation skills required.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 36000 - 60000 £ per year.
Zone & Co is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. Our rapidly growing portfolio of solutions is built on the oracle NetSuite platform (the leading cloud-based ERP software platform) and offers advanced automation and integration solutions to a wide spectrum of business-critical functions, including complex billing & revenue recognition, to off-the-shelf advanced reporting, Payroll, AP automation, payments, reconciliations, approvals and more.
Zone helps over 3,000 companies worldwide work smarter, faster and more securely, whilst maximizing platform value. We do this with a growing innovation-minded team of over two hundred folks, based across North America, Europe and Asia Pacific.
Our journey has only just begun and we are excited to welcome talented individuals looking to grow alongside us. If this sounds interesting to you, we’d love to hear from you!
As a Renewal Specialist, Services Sales, you’ll own the renewal process for a global portfolio of customers, driving retention, reinforcing value, and supporting revenue growth. You’ll work closely with Customer Success, Sales, and other teams to deliver a seamless, customer-first experience.
This role is perfect for someone who’s commercially savvy, highly organized, and thrives in a fast-paced, remote-first SaaS environment. If you enjoy building relationships, solving problems, and making a direct impact, this is your chance.
Responsibilities
Own a portfolio of renewals across global customer accounts
Develop and execute a structured renewal plan with timely outreach
Collaborate with Customer Success to align renewals with customer satisfaction and usage
Reinforce value throughout the renewal cycle to maximize retention
Deliver renewal proposals and negotiate terms within defined guardrails
Ensure accurate forecasting, pipeline health, and CRM updates
Identify opportunities for early renewals, multi-year agreements, and potential upsells
Partner with Legal and Finance to ensure smooth contract execution
Escalate churn risks and work cross-functionally on resolution strategies
Support process improvements and contribute to renewal playbooks and best practices
Share customer feedback and renewal insights with internal teams
Help onboard new team members and contribute to knowledge sharing
Responsibilities
-
Own a portfolio of renewals across global customer accounts
-
Develop and execute a structured renewal plan with timely outreach
-
Collaborate with Customer Success to align renewals with customer satisfaction and usage
-
Reinforce value throughout the renewal cycle to maximize retention
-
Deliver renewal proposals and negotiate terms within defined guardrails
-
Ensure accurate forecasting, pipeline health, and CRM updates
-
Identify opportunities for early renewals, multi-year agreements, and potential upsells
-
Partner with Legal and Finance to ensure smooth contract execution
-
Escalate churn risks and work cross-functionally on resolution strategies
-
Support process improvements and contribute to renewal playbooks and best practices
-
Share customer feedback and renewal insights with internal teams
-
Help onboard new team members and contribute to knowledge sharing
Qualifications
-
1–2+ years of experience in renewals, customer success, account management, or services sales
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Proven track record managing renewals at scale in a SaaS or fintech setting
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Strong commercial and negotiation skills with a value-first approach
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Excellent communication skills—both written and verbal—with a customer-centric mindset
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Highly organized with strong time management and attention to detail
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Proficiency in Salesforce, CPQ tools, DocuSign, and other contract platforms
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Experience addressing churn risks and implementing win-back strategies
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Collaborative and comfortable working across global teams and time zones
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Understanding of SaaS metrics like ARR, MRR, churn, and NRR
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Bachelor’s degree or equivalent experience preferred
Benefits
At Zone, our benefits are designed to enrich your life beyond the workplace. Recognizing that work is just a fraction of your overall life experience, we are dedicated to providing robust support. As a fully remote company, we prioritize flexibility and balance. Explore our comprehensive list of benefits atZoneandco.com .
Zone and Co is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we’re eager to further diversify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.
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Renewal Specialist, Services Sales United Kingdom employer: Zone & Co
Contact Detail:
Zone & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewal Specialist, Services Sales United Kingdom
✨Tip Number 1
Familiarise yourself with the Oracle NetSuite platform, as it's central to the role. Understanding its features and how it benefits finance teams will help you speak confidently about its value during interviews.
✨Tip Number 2
Network with current or former employees of Zone & Co on platforms like LinkedIn. Engaging in conversations can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your negotiation skills, as this role involves delivering renewal proposals and negotiating terms. Consider role-playing scenarios with a friend to practice articulating value and handling objections.
✨Tip Number 4
Demonstrate your understanding of SaaS metrics like ARR, MRR, and churn during discussions. Being able to discuss these concepts will show your commercial acumen and readiness for the role.
We think you need these skills to ace Renewal Specialist, Services Sales United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in renewals, customer success, or services sales. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how your skills align with the responsibilities outlined in the job description, particularly your experience with SaaS environments.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, ensure your application materials are well-written and free of errors. Consider including a brief example of a successful negotiation or customer relationship you've managed.
Highlight Relevant Tools Experience: If you have experience with Salesforce, CPQ tools, or contract platforms like DocuSign, make sure to mention these in your application. This will show that you are familiar with the tools necessary for the role.
How to prepare for a job interview at Zone & Co
✨Understand the SaaS Landscape
Familiarise yourself with the SaaS industry, particularly how it relates to finance and customer success. Knowing the key metrics like ARR, MRR, and churn will help you speak confidently about the role and its impact on the business.
✨Showcase Your Negotiation Skills
Prepare examples of past experiences where you've successfully negotiated terms or managed renewals. Highlight your value-first approach and how it benefited both the customer and your previous employer.
✨Demonstrate Customer-Centric Mindset
Be ready to discuss how you've prioritised customer satisfaction in your previous roles. Share specific instances where you reinforced value during the renewal process and how it led to increased retention.
✨Prepare for Cross-Functional Collaboration
Since the role involves working closely with various teams, think of examples that showcase your ability to collaborate effectively across departments. Emphasise your experience in addressing churn risks and implementing strategies with different stakeholders.
