At a Glance
- Tasks: Support Salesforce users, manage data, and enhance system effectiveness.
- Company: ZOLL, a leader in innovative medical technology improving patient outcomes.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with potential for international travel.
- Why this job: Join a mission-driven team making a real difference in healthcare.
- Qualifications: 2+ years of Salesforce experience and strong problem-solving skills.
The predicted salary is between 29700 - 36300 £ per year.
Acute Care Technology
At ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives.
Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
Job Summary
The CRM Systems Specialist provides frontline support for Salesforce. com and related business applications, helping drive user adoption, data quality, and system effectiveness across the organization.
Reporting to the Manager, Global Sales Systems - International, this role is responsible for Salesforce administration, user support, data maintenance, troubleshooting, training, and documentation.
The position partners closely with cross-functional teams to support system enhancements, process improvements, and business initiatives while serving as a Tier I support resource and managing user requests through a structured case management process.
Location
Ideally within commuting distance of our Cologne or Runcorn offices.
Essential Functions
- Provide day-to-day support for Salesforce. com users, promoting adoption and best practices across the business.
- Perform routine CRM administration and data maintenance, ensuring data accuracy and integrity.
- Manage account, contact, opportunity, and lead updates, including imports, merges, and hierarchy changes.
- Create and maintain user documentation, training materials, and knowledge resources.
- Support testing, troubleshooting, and validation of Salesforce enhancements and new functionality.
- Assist with user requests, issue resolution, and other Salesforce or business application support activities.
- Collaborate and cross-train with team members to support broader business processes and applications.
Skills Requirements
- 2+ years of hands‑on Salesforce experience.
- Experience supporting Sales Cloud, Service Cloud, and marketing-related business processes.
- Familiarity with Salesforce Lightning Experience.
- Strong understanding of CRM systems, data management, and business processes.
- Excellent troubleshooting, problem-solving, and analytical skills.
- Strong written and verbal communication skills with a customer-focused mindset.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Detail-oriented, self‑motivated, and capable of working independently or as part of a team.
- Experience with user testing, system enhancements, and process documentation is preferred.
- Willingness to travel internationally up to 30%.
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Salesforce Administrator in Runcorn employer: Zoll
At ZOLL, we pride ourselves on being an exceptional employer dedicated to improving patient outcomes through innovative technology. Our collaborative work culture fosters professional growth and development, offering employees the chance to make a meaningful impact in healthcare while enjoying the benefits of a supportive environment. With offices conveniently located in Cologne and Runcorn, we provide a dynamic workplace that values teamwork, creativity, and the pursuit of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator in Runcorn
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Zoll or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Zoll.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Zoll.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Zoll that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Salesforce Administrator in Runcorn
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Zoll.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Zoll and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Zoll
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Zoll uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
