At a Glance
- Tasks: Manage IT service delivery and coordinate cross-functional initiatives to improve patient outcomes.
- Company: ZOLL, a global leader in innovative medical technologies.
- Benefits: Competitive salary, growth opportunities, and a chance to make a real difference.
- Other info: Dynamic work environment with a focus on innovation and collaboration.
- Why this job: Join a mission-driven team dedicated to saving lives and improving healthcare.
- Qualifications: 4-6 years in IT service delivery and ITIL V4 certification required.
The predicted salary is between 63000 - 77000 £ per year.
Corporate
At ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives.
Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
Job Summary
The Service Delivery Manager independently manages intake, triage, and delivery coordination for undefined or cross-functional IT initiatives within the Project LITE framework.
This role serves as a primary point of contact for business stakeholders and ensures alignment between delivery execution and ITIL-based service management practices.
Essential Functions
- Own end-to-end intake and triage for assigned Project LITE requests.
- Act as the primary liaison between business stakeholders and Global IT teams.
- Facilitate requirement gathering, discovery sessions, and impact assessments.
- Coordinate delivery plans, timelines, dependencies, and risks across teams.
- Apply ITIL-based practices to support change, incident, problem, and service request processes.
- Ensure service readiness and operational transition for delivered initiatives.
- Maintain pipeline accuracy and produce regular stakeholder reporting.
- Identify process improvement opportunities and contribute to standardization efforts.
- Required/Preferred Education and Experience
- 4-6 years 4-6 years of experience in IT service delivery, ITSM, or operations roles. required
- Hands-on experience with Service Now or equivalent ITSM platforms. required
- Proven experience coordinating cross-functional IT initiatives. required
- ITIL V4 Foundation certification required. Required
- Knowledge, Skills and Abilities
- Strong stakeholder management and communication skills.
- Ability to manage multiple workstreams independently.
- Practical application of ITIL service delivery practices.
- Experience navigating ambiguous or undefined demand.
- Solid analytical and problem-solving abilities.
- Why Join Us
ZOLL is a fast-growing company that operates in more than 140 countries around the world.
Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit.
Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
#J-18808-Ljbffr
Global IT Service Delivery Manager in Runcorn employer: zoll
At ZOLL, we are dedicated to enhancing patient outcomes through innovative technologies that truly make a difference. As a Global IT Service Delivery Manager, you will thrive in a dynamic work culture that values innovation and self-motivation, while also benefiting from opportunities for professional growth within our global network. Join us in our mission to save lives and experience the unique advantage of working in a fast-growing company that operates in over 140 countries.
StudySmarter Expert Advice🤫
We think this is how you could land Global IT Service Delivery Manager in Runcorn
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what zoll values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges zoll might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at zoll!
✨Direct Apply to zoll
Let's not forget to apply directly through the zoll website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Global IT Service Delivery Manager in Runcorn
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at zoll.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at zoll. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at zoll
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
