At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
Job Summary:
Essential Functions:
- Provide day-to-day support for Salesforce.com users, promoting adoption and best practices across the business.
- Perform routine CRM administration and data maintenance, ensuring data accuracy and integrity.
- Manage account, contact, opportunity, and lead updates, including imports, merges, and hierarchy changes.
- Create and maintain user documentation, training materials, and knowledge resources.
- Support testing, troubleshooting, and validation of Salesforce enhancements and new functionality.
- Assist with user requests, issue resolution, and other Salesforce or business application support activities.
- Collaborate and cross-train with team members to support broader business processes and applications.
Skills Requirements:
- 2+ years of hands-on Salesforce experience.
- Experience supporting Sales Cloud, Service Cloud, and marketing-related business processes.
- Familiarity with Salesforce Lightning Experience.
- Strong understanding of CRM systems, data management, and business processes.
- Excellent troubleshooting, problem-solving, and analytical skills.
- Strong written and verbal communication skills with a customer-focused mindset.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Detail-oriented, self-motivated, and capable of working independently or as part of a team.
- Experience with user testing, system enhancements, and process documentation is preferred.
- Willingness to travel internationally up to 30%.
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Salesforce Administrator employer: ZOLL Medical
At ZOLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our remote/hybrid model in Central Europe allows for flexibility while working on impactful projects that improve patient outcomes. With a strong focus on employee development and opportunities to specialise in GDPR and healthcare compliance, we empower our team members to grow their careers within a supportive and mission-driven environment.
