At a Glance
- Tasks: Engage with customers, process orders, and resolve queries in a dynamic environment.
- Company: Join ZOLL Medical, a leader in lifesaving technology and customer service excellence.
- Benefits: Competitive salary, supportive team culture, and opportunities for growth.
- Other info: Office-based role in Runcorn with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference in patient outcomes while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
Office based role in Runcorn.
Description summary:
As a Customer Support Specialist you are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL Corporate). Receiving customer orders and to get them entered into the Oracle system. Also, you will handle all customer related requests (like shipment requests, complaints, etc).
Essential Functions:
- Nurture and develop centre of customer service excellence.
- Assist customer service sites and offices and liaise with all business functions.
- Ensuring that customer requirements and needs are met within company response times.
- Day-to-day operation of Customer Experience Department for ZOLL Resuscitation products.
- Processing customer quotations and orders accurately within agreed company timescales, Terms & Conditions.
- Processing fault finding and the creation of Service Reports.
- Meeting and exceeding customer satisfaction targets, minimising customer complaints and actively delivering solutions for customers.
- Properly handle and report customer complaints by following escalating procedures.
- Completing departmental administration and order management as required.
- Assisting Customers with general product portfolio queries.
- Triaging basic Customer device queries (user guide level) and triaging customer technical queries to Technicians/Engineers to complete fault finding and repair routing.
Required/Preferred Education and Experience:
- Experience in working in a customer service environment.
- Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle).
- Languages – fluency in written and spoken English essential.
- Excellent communicator, able to operate at all levels within both own and customer’s organisation.
- Minimum experience with ISO 9001 or 13485 medical device quality system preferred.
Customer Service Specialist in Runcorn employer: ZOLL Medical
At ZOLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our remote/hybrid model in Central Europe allows for flexibility while working on impactful projects that improve patient outcomes. With a strong focus on employee development and opportunities to specialise in GDPR and healthcare compliance, we empower our team members to grow their careers within a supportive and mission-driven environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Runcorn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ZOLL Medical. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ZOLL Medical before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist in Runcorn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ZOLL Medical:Your cover letter is your chance to shine! Tell us why you want to work at ZOLL Medical specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ZOLL Medical!
How to prepare for a job interview at ZOLL Medical
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
