At a Glance
- Tasks: Engage with customers, process orders, and resolve queries in a dynamic environment.
- Company: Join ZOLL Medical, a leader in lifesaving technology and customer service.
- Benefits: Competitive salary, supportive team culture, and opportunities for growth.
- Other info: Office-based role in Runcorn with a focus on teamwork and excellence.
- Why this job: Make a real difference in patient outcomes while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
Office based role in Runcorn
Description summary: As a Customer Support Specialist you are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL Corporate). Receiving customer orders and to get them entered into the Oracle system. Also, you will handle all customer related requests (like shipment requests, complaints, etc).
Essential Functions:
- Nurture and develop centre of customer service excellence
- Assist customer service sites and offices and liaise with all business functions
- Ensuring that customer requirements and needs are met within company response times
- Day-to-day operation of Customer Experience Department for ZOLL Resuscitation products
- Processing customer quotations and orders accurately within agreed company timescales, Terms & Conditions
- Processing fault finding and the creation of Service Reports
- Meeting and exceeding customer satisfaction targets, minimising customer complaints and actively delivering solutions for customers
- Properly handle and report customer complaints by following escalating procedures
- Completing departmental administration and order management as required
- Assisting Customers with general product portfolio queries
- Triaging basic Customer device queries (user guide level) and triaging customer technical queries to Technicians/Engineers to complete fault finding and repair routing
Required/Preferred Education and Experience:
- Experience in working in a customer service environment
- Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle)
- Languages – fluency in written and spoken English essential
- Excellent communicator, able to operate at all levels within both own and customer’s organisation
- Minimum experience with ISO 9001 or 13485 medical device quality system preferred
Customer Service Specialist employer: ZOLL Medical
ZOLL Medical Corporation is an exceptional employer, particularly for those seeking a rewarding role as a Customer Service Specialist in Runcorn. Our commitment to innovation in lifesaving technology is matched by our dedication to employee growth and a collaborative work culture that prioritises customer satisfaction. With opportunities for professional development and a supportive team environment, we empower our employees to make a meaningful impact on patient outcomes while enjoying the unique advantages of working in a dynamic healthcare technology setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Get to know the company! Research ZOLL Medical Corporation and their Acute Care Technology division. Understanding their products and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Specialist, you'll need to demonstrate excellent communication. Role-play common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the company culture and potentially lead to referrals.
✨Tip Number 4
Apply through our website! We want to see your application directly. It shows initiative and gives you a better chance of standing out. Plus, it’s the best way to ensure your application gets into the right hands!
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled customer interactions, resolved complaints, and provided solutions. Use specific examples to demonstrate your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention how your skills align with our needs at ZOLL Medical Corporation, especially in acute care technology.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your enthusiasm shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at ZOLL Medical
✨Know Your Customer Service Basics
Brush up on your customer service principles and practices. Be ready to discuss how you’ve handled customer interactions in the past, especially any challenging situations. This will show that you understand the importance of customer satisfaction and can handle complaints effectively.
✨Familiarise Yourself with ZOLL's Products
Take some time to research ZOLL Medical Corporation and their Acute Care Technology division. Understanding their products and how they impact patient outcomes will help you demonstrate your genuine interest in the role and the company during the interview.
✨Practice Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with a friend or family member, focusing on how you would explain complex issues simply and effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer service scenarios. Think about examples from your previous experience where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
