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- Tasks: Provide top-notch support for medical devices, helping customers solve their issues.
- Company: Join ZOLL, a leader in innovative medical technology that saves lives.
- Benefits: Enjoy competitive pay, health benefits, and the option for remote work after probation.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: Technical support experience and strong communication skills are essential.
- Other info: Work in a dynamic team with opportunities for growth and learning.
The predicted salary is between 28800 - 43200 £ per year.
At ZOLL, we offer innovative technologies that make a real difference to people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
Location: Runcorn Office – Onsite - 5 days per week. Following successful probation period, 1 day remote working offered.
As a Technical Support Helpdesk Representative, you will deliver support for our medical device products, assisting both internal and external customers through phone and email. This role involves addressing product-related inquiries, as well as coordinating with other teams to escalate issues and ensure customer satisfaction.
You will perform a variety of duties at ZOLL Medical UK including, but not limited to, the following functions:
- Supporting customer complaints (telephone, e‑mail)
- Troubleshooting with customers on the phone through critical thinking and reference to ZOLL tools and manuals
- Documenting complaints using Service Requests (SRs) in the Oracle database in accordance with ZOLL global Standard Operating Procedures (SOPs) and in the local KANBAN system
- Organizing return of customer product
- Reporting special incidents to the supervisor in accordance with MHRA
- Tracking of loaned devices for customers (retrieval of loaned devices)
- Order processing / order entry in Oracle
- General service administration
Experience / Skills Requirements:
- 2 year degree/certificate in electronics/biomedical (preferred), or equivalent experience
- Minimum of 2 years prior technical support experience working directly with customers, or equivalent experience working in a technical capacity within the industry.
- Fluent versed in English language (verbal and written)
- Excellent communication and interpersonal skills
- High attention to detail
- Strong troubleshooting and problem solving skills
- High self-confidence and self-management skills
- A customer-oriented person
- Team player with a positive attitude
- Practical experience with Microsoft Office products
- Proper phone etiquette and effective listening skills
Technical Helpdesk Specialist in Runcorn employer: ZOLL Medical Corporation
Contact Detail:
ZOLL Medical Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Helpdesk Specialist in Runcorn
✨Tip Number 1
Get to know the company! Research ZOLL and its products so you can speak confidently about how your skills align with their mission. This shows genuine interest and helps you stand out during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be helping customers with technical issues, brush up on your problem-solving techniques. Role-play common scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former ZOLL employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at the company. Personal connections can make a big difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the ZOLL team. Don’t miss out on this opportunity!
We think you need these skills to ace Technical Helpdesk Specialist in Runcorn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background in technical support or electronics can shine through!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Share why you’re excited about the Technical Helpdesk Specialist role and how you can contribute to our mission at ZOLL.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing critical thinking in action, especially when it comes to customer support!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, we can’t wait to hear from you!
How to prepare for a job interview at ZOLL Medical Corporation
✨Know Your Stuff
Make sure you brush up on ZOLL's medical devices and software. Familiarise yourself with common troubleshooting techniques and the types of inquiries you might encounter. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. Use examples from your past experiences where you successfully resolved customer issues, highlighting your excellent communication and interpersonal skills.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled technical challenges. Think about how you approached the problem, what tools you used, and the outcome. This will showcase your critical thinking and troubleshooting skills, which are essential for the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges the helpdesk faces, or how success is measured in the role. This shows that you're engaged and eager to understand more about the company and your potential contributions.