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For Companies At a Glance
- Tasks: Provide top-notch customer service and technical support for innovative medical devices.
- Company: Join ZOLL Itamar, a leader in medical technology dedicated to saving lives.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in patients' lives while working with cutting-edge technology.
- Qualifications: 3+ years in IT support, strong communication skills, and a passion for helping others.
- Other info: Dynamic team environment with a commitment to innovation and patient care.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At ZOLL, we are passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT®️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on proprietary signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT®️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar’s corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA.
Job Summary
Provide customer service and technical support for ZOLL Itamar products and services.
Essential Functions
- Troubleshoot, research, and respond to inquiries in a timely, professional manner which meets high-quality, productivity and performance standards.
- Take ownership of customers issues and follow problems through to resolution.
- Work with a diverse design and production teams to investigate, assess and resolve issues.
- Data analysis of customer issues and drive corrective and preventive actions.
- Keep accurate records and document actions and discussions.
- Provide training and educate customers about ZOLL Itamar products and services.
- Retain customers through great customer experience and technical support.
Required/Preferred Education and Experience
- 3+ years of experience as IT Support / Technology
- Experience with medical device products - Advantage
Knowledge, Skills and Abilities
- Experience with CRM system (Salesforce a plus)
- Strong client-facing and communication skills in English both verbal and written.
- Strong analytical and reasoning skills to effectively troubleshoot issues.
- Highly organized person with exceptional attention to details, ability to multi-task and work under pressure.
- Quick learner with the ability to understand a wide range of issues and topics.
- Self-motivated professional and a high-energy who is excited to be a part of a dynamic team.
- Flexible work hours to support global activity as needed.
- Fluent English - a must, other languages - an advantage (French/Dutch)
Travel Requirements
0%
Physical Demands
- Standing - Occasionally
- Walking - Occasionally
- Sitting - Constantly
- Talking - Occasionally
- Hearing - Occasionally
- Repetitive Motions - Frequently
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
IT Technical Support Administrator employer: ZOLL Medical Corporation
Contact Detail:
ZOLL Medical Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Support Administrator
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings at ZOLL Itamar.
✨Tip Number 2
Prepare for those interviews! Research ZOLL Itamar’s products and services, especially the WatchPAT®️. Show them you’re not just another candidate but someone who genuinely cares about improving patient outcomes.
✨Tip Number 3
Practice your troubleshooting skills! Be ready to demonstrate how you’d handle customer inquiries and technical issues. They’ll want to see that you can think on your feet and provide top-notch support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the ZOLL Itamar team.
We think you need these skills to ace IT Technical Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technical Support Administrator role. Highlight relevant experience, especially in customer service and technical support, and don’t forget to mention any medical device knowledge you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for improving patient outcomes and how your skills align with ZOLL Itamar's mission. Keep it concise but impactful.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Use clear, professional language and check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. We can’t wait to see what you bring to the table!
How to prepare for a job interview at ZOLL Medical Corporation
✨Know Your Tech
Make sure you brush up on your technical knowledge, especially around medical devices and IT support. Familiarise yourself with ZOLL Itamar's products, like the WatchPAT®️, and be ready to discuss how you can troubleshoot and support these technologies.
✨Showcase Your Customer Service Skills
Since this role involves providing top-notch customer service, prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to take ownership of problems and follow through until resolution.
✨Demonstrate Analytical Thinking
Be ready to discuss how you approach problem-solving and data analysis. Think of specific instances where your analytical skills helped you identify and resolve a technical issue, as this will resonate well with their focus on corrective actions.
✨Communicate Clearly
Strong communication skills are key for this role. Practice explaining complex technical concepts in simple terms, as you'll need to educate customers about the products. Be prepared to showcase your verbal and written communication skills during the interview.