At a Glance
- Tasks: Engage with customers, process orders, and resolve queries daily.
- Company: Join ZOLL Medical, a leader in lifesaving technology for healthcare and emergency services.
- Benefits: Enjoy a supportive office environment with opportunities for growth and development.
- Other info: Fluency in English is essential; previous experience with medical device quality systems preferred.
- Why this job: Make a real impact by improving patient outcomes while delivering top-notch customer service.
- Qualifications: Experience in customer service and proficiency in Microsoft Office; Oracle knowledge is a plus.
The predicted salary is between 30000 - 42000 € per year.
Acute Care Technology
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world‑class customer service.
Office based role in Runcorn
Description Summary
As a Customer Support Specialist you are primarily responsible for front‑line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus, working closely with team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL Corporate). You will receive customer orders and enter them into the Oracle system, as well as handle all customer‑related requests (such as shipment requests, complaints, etc.).
Essential Functions
- Develop centre‑of‑excellence for customer service
- Assist customer service sites and offices and liaise with all business functions
- Ensure that customer requirements and needs are met within company response times
- Operate the Customer Experience Department for ZOLL Resuscitation products on a day‑to‑day basis
- Process customer quotations and orders accurately within agreed company timescales, terms & conditions
- Process fault finding and creation of Service Reports
- Meet and exceed customer satisfaction targets, minimise customer complaints and actively deliver solutions
- Handle and report customer complaints following escalating procedures
- Complete departmental administration and order management as required
- Assist customers with general product portfolio queries
- Triage basic customer device queries (user‑guide level) and route technical queries to technicians/engineers for fault finding and repair
Required/Preferred Education And Experience
- Experience in a customer‑service environment
- Proficient with PC/notebook and Microsoft Office applications, preferably Oracle
- Fluency in written and spoken English essential
- Excellent communication skills, able to operate at all levels within own and customer organisations
- Minimum experience with ISO 9001 or ISO 13485 medical device quality system preferred
Customer Service Specialist in Runcorn employer: ZOLL Medical Corporation
ZOLL Medical Corporation is an exceptional employer, particularly for those seeking a rewarding role in customer service within the healthcare technology sector. Located in Runcorn, our team thrives in a collaborative and supportive work culture that prioritises employee growth and development, offering opportunities to enhance skills while contributing to life-saving innovations. With a strong commitment to customer satisfaction and a focus on excellence, we provide a dynamic environment where employees can make a meaningful impact on patient outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Runcorn
✨Tip Number 1
Familiarise yourself with ZOLL Medical Corporation's products and services, especially those related to Acute Care Technology. Understanding the specifics of what we offer will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in this role. Think about how you would handle customer complaints or queries, as showcasing your problem-solving abilities can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of ZOLL Medical Corporation on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your experience with relevant software, particularly Oracle and Microsoft Office applications. Being able to confidently talk about your technical skills will show that you're ready to hit the ground running in this office-based role.
We think you need these skills to ace Customer Service Specialist in Runcorn
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've met customer needs or resolved complaints in previous roles.
Write a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills and ability to work collaboratively, as these are crucial for the position. Mention any experience with Oracle systems or ISO standards if applicable.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer service role.
How to prepare for a job interview at ZOLL Medical Corporation
✨Showcase Your Communication Skills
As a Customer Service Specialist, strong communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively. Use examples from your past experiences where you successfully resolved customer issues or collaborated with team members.
✨Familiarise Yourself with the Company
Research ZOLL Medical Corporation and its Acute Care Technology division. Understand their products and services, especially those related to EMS and hospital environments. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you handled complaints or processed orders efficiently, and be ready to discuss these during the interview.
✨Highlight Your Technical Proficiency
Since the role involves using Oracle and Microsoft Office applications, be sure to mention your experience with these tools. If you have any relevant certifications or training, bring them up to demonstrate your technical capabilities.
