Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, process orders, and resolve queries daily.
- Company: Join ZOLL Medical, a leader in lifesaving technology for healthcare and emergency services.
- Benefits: Enjoy a supportive office environment with opportunities for growth and development.
- Why this job: Make a real impact by improving patient outcomes while delivering top-notch customer service.
- Qualifications: Experience in customer service and proficiency in Microsoft Office; Oracle knowledge is a plus.
- Other info: Fluency in English is essential; previous experience with medical device quality systems preferred.
The predicted salary is between 30000 - 42000 £ per year.
Acute Care Technology
.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
Office based role in Runcorn
Description summary:
As a Customer Support Specialist you are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL Corporate). Receiving customer orders and to get them entered into the Oracle system. Also, you will handle all customer related requests (like shipment requests, complaints, etc).
Essential Functions
- Nurture and develop centre of customer service excellence
- Assist customer service sites and offices and liaise with all business functions
- Ensuring that customer requirements and needs are met within company response times
- Day-to-day operation of Customer Experience Department for ZOLL Resuscitation products
- Processing customer quotations and orders accurately within agreed company timescales, Terms & Conditions
- Processing fault finding and the creation of Service Reports
- Meeting and exceeding customer satisfaction targets, minimising customer complaints and actively delivering solutions for customers
- Properly handle and report customer complaints by following escalating procedures.
- Completing departmental administration and order management as required
- Assisting Customers with general product portfolio queries
- Triaging basic Customer device queries (user guide level) and triaging customer technical queries to Technicians/Engineers to complete fault finding and repair routing
Required/Preferred Education and Experience
- Experience in working in a customer service environment
- Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle)
- Languages – fluency in written and spoken English essential
- Excellent communicator, able to operate at all levels within both own and customer’s organisation
- Minimum experience with ISO 9001 or 13485 medical device quality system preferred
#LI-AK1
#J-18808-Ljbffr
Customer Service Specialist employer: ZOLL Medical Corporation
Contact Detail:
ZOLL Medical Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with ZOLL Medical Corporation's products and services, especially those related to Acute Care Technology. Understanding the specifics of what we offer will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in this role. Think about how you would handle customer complaints or queries, as showcasing your problem-solving abilities can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of ZOLL Medical Corporation on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your experience with relevant software, particularly Oracle and Microsoft Office applications. Being able to confidently talk about your technical skills will show that you're ready to hit the ground running in this office-based role.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've met customer needs or resolved complaints in previous roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills and ability to work collaboratively, as these are crucial for the position. Mention any experience with Oracle systems or ISO standards if applicable.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer service role.
How to prepare for a job interview at ZOLL Medical Corporation
✨Showcase Your Communication Skills
As a Customer Service Specialist, strong communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively. Use examples from your past experiences where you successfully resolved customer issues or collaborated with team members.
✨Familiarise Yourself with the Company
Research ZOLL Medical Corporation and its Acute Care Technology division. Understand their products and services, especially those related to EMS and hospital environments. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you handled complaints or processed orders efficiently, and be ready to discuss these during the interview.
✨Highlight Your Technical Proficiency
Since the role involves using Oracle and Microsoft Office applications, be sure to mention your experience with these tools. If you have any relevant certifications or training, bring them up to demonstrate your technical capabilities.
