Account Services Specialist

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software, and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT®️ family, a revolutionary FDA‑cleared portable home sleep apnea test device, that is based on proprietary signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT®️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar's corporate headquarters, research and development, and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA.

This role is a key supporting position for the UK Region. This position is responsible for maintaining and coordinating our WatchPAT Direct fully managed service, provided to NHS hospitals and private practices across England. You will be working in a tightly knit team to provide customer service to clinical staff and patients, delivering the WatchPAT devices for home sleep apnoea tests. We are seeking a dedicated and organized Administrative Assistant to join our team. The Administrative Assistant will play a crucial role in supporting the daily operations of our Production site. The ideal candidate should be a detail‑oriented, assertive, multitasking professional with excellent communication and interpersonal skills.

Essential Functions

• Successfully enter/process new patient information in our internal systems, courier systems, and in Salesforce.
• Upload completed sleep studies to the system.
• Track and maintain deliveries to and from patients.
• Initiate and answer general phone or email inquiries from patients or sleep clinics.
• Assist customers via phone with the process of using the device.
• Attend to various other administrative tasks as may be required.

Required/Preferred Education and Experience

• High School required
• Bachelor's Degree preferred
• At least 3 years of experience in customer service.
• Previous experience in bookkeeping – an advantage.

Knowledge, Skills and Abilities

• Good knowledge of Word, Excel, Outlook, and Salesforce.
• Must be able to communicate effectively and always maintain professional conduct.
• Excellent written & verbal communication skills.
• Organized, self‑starter with the ability to handle numerous projects and prioritize workload with minimal supervision.
• Professional and pleasant telephone etiquette.
• Must have ability to enter data accurately.
• Additional languages – an advantage.

ZOLL is a fast‑growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self‑motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.