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For Companies At a Glance
- Tasks: Engage with customers, process orders, and resolve queries daily.
- Company: Join ZOLL Medical, a leader in lifesaving technology for healthcare professionals worldwide.
- Benefits: Enjoy a supportive office environment with opportunities for growth and development.
- Why this job: Make a real impact by improving patient outcomes while delivering top-notch customer service.
- Qualifications: Experience in customer service and proficiency in Microsoft Office; Oracle knowledge is a plus.
- Other info: Office-based role in Runcorn, ideal for those passionate about healthcare and customer satisfaction.
The predicted salary is between 27000 - 42000 £ per year.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
Office based role in Runcorn
Description summary:
As a Customer Support Specialist you are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL Corporate). Receiving customer orders and to get them entered into the Oracle system. Also, you will handle all customer related requests (like shipment requests, complaints, etc).
Tasks
- Nurture and develop centre of customer service excellence
- Assist customer service sites and offices and liaise with all business functions
- Ensuring that customer requirements and needs are met within company response times
- Day-to-day operation of Customer Experience Department for ZOLL Resuscitation products
- Processing customer quotations and orders accurately within agreed company timescales, Terms & Conditions
- Processing fault finding and the creation of Service Reports
- Meeting and exceeding customer satisfaction targets, minimising customer complaints and actively delivering solutions for customers
- Properly handle and report customer complaints by following escalating procedures.
- Completing departmental administration and order management as required
- Assisting Customers with general product portfolio queries
- Triaging basic Customer device queries (user guide level) and triaging customer technical queries to Technicians/Engineers to complete fault finding and repair routing
Requirements
- Experience in working in a customer service environment
- Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle)
- Languages – fluency in written and spoken English essential
- Excellent communicator, able to operate at all levels within both own and customer’s organisation
- Minimum experience with ISO 9001 or 13485 medical device quality system preferred
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Customer Service Specialist employer: Zoll GmbH
Contact Detail:
Zoll GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with ZOLL Medical Corporation's products and services. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and queries. Be prepared to share examples of how you've successfully resolved customer issues in the past during your discussions with us.
✨Tip Number 3
Network with current or former employees of ZOLL Medical Corporation on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application process.
✨Tip Number 4
Prepare to discuss your experience with relevant software, particularly Oracle and Microsoft Office applications. Being able to confidently talk about your technical skills will set you apart from other candidates.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Customer Service Specialist position. Tailor your application to highlight relevant experiences that align with these aspects.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in environments similar to ZOLL Medical Corporation. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet customer needs.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you've successfully handled customer interactions, processed orders, or resolved complaints in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Zoll GmbH
✨Showcase Your Communication Skills
As a Customer Service Specialist, strong communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively. Use examples from your past experiences where you successfully resolved customer issues or improved communication within a team.
✨Familiarise Yourself with the Company
Research ZOLL Medical Corporation and its Acute Care Technology division. Understand their products and services, especially those related to EMS and hospital environments. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer service scenarios. Think of examples where you dealt with complaints or difficult customers. Structure your answers using the STAR method (Situation, Task, Action, Result) to clearly outline your thought process and outcomes.
✨Highlight Your Technical Proficiency
Since the role involves using Oracle and Microsoft Office applications, be ready to discuss your experience with these tools. If you have any relevant certifications or training, mention them. Showing that you are tech-savvy will give you an edge in the interview.
