At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.
As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.
Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.
Job Description
Job Role: ReliefControl Room Operator
WorkingHours: Zero hours
Pay Rate: £13.70 per hour (for control room shifts)
Location: Brunel Shopping Centre, 29A Canal Walk, Swindon, SN1 1LF
Reportingto: Operations Manager
Overview
An exciting opportunity has arisen at Anchor Group Services for an experienced Relief Control Room Operator to join our established security team based at Brunel Shopping Centre in Swindon.
You will be responsible for conducting regular patrols, monitoring activity to ensure a safe and secureenvironment for all visitors and staff. You will respond promptly toincidents, liaise professionally with members of the public and sitemanagement, and maintain accurate records in line with operational procedures.A strong presence, attention to detail, and commitment to upholding site securitystandards are essential.
As a Relief Control Room Operator, you will be required to support the site security team by being flexible and reliable to cover Control Room shifts as required, which may include a variety of hours and shift patterns.
The successful candidate must hold a valid SIA CCTV licence as a minimum.
Dutiesinclude:
- Monitoring CCTV footage to identify suspicious activity, security concerns or potential incidents and taking appropriate action
- Coordinating and communicating with Security Officers on site to support the effective response to incidents
- Maintaining accurate Control Room logs and ensuring all relevant incidents and activities are recorded appropriately
- Monitoring site systems and promptly reporting or escalating any faults, concerns or irregularities
- Protecting theclient’s property, people and/or assets by providing security services indirect accordance with the sites published Assignment Instructions (AI’s) andsite-specific procedures
- Preventinglosses and damage by reporting irregularities; informing offenders of policyand procedures
- Preventingand escalating incidents in a timely, accurate and appropriate manner to theControl Room/ Shift Manager/Operations Manager/Emergency Services asappropriate for serious incidents
- Operatingand monitoring site CCTV equipment
- Completingreports by recording observations, information, occurrences, and surveillanceactivities
- Maintainingorganisation's stability and reputation by complying with legal requirements
- Contributingto team effort by accomplishing related results as needed
- Acting as afirst line support to customers and visitors to site, providing a professionaland friendly service
- Understandingthe needs of our customer, respond accordingly to customer queries and requestsand take appropriate action
- Maintainingprofessional conduct at all times
Requirements
- Essential: Full 5-year employment checkable history
- Desirable: Valid frontline SIA Door Supervisor or Security Guarding licence
- Previous experience working within a security control room or CCTV environment
- Customer service experience and confidence to handleconflict in a correct manner
- Flexible to meet the job requirements
- Excellent communication skills both written and verbal
- Smart appearance and be well-groomed
- Reliable and punctual
- High level of enthusiasm and passion
- Ability to work in a fast-moving environment
- Access to a rangeof nationally recognised courses to help further your career, via the AnchorAcademy
- Access to SIA andFirst Aid training at discounted rates, with financial support available
- Auto EnrolmentPension (if earnings reach the minimum requirement for auto-enrolment)
- Stream -access to pay as you earn it
- Cycle to WorkScheme Available
- Full uniformprovided
- Free EmployeeAssistance Programme 24/7 including access to counselling
- HospitalSaturday Fund
- Reward andRecognition awards
Other companies may call this role: CCTV Operator, Control Room Operator, Security Control Room Operator, CCTV Controller, Security Controller, Control Room Controller, Security CCTV Operator, Surveillance Operator, Security Operations Controller, CCTV Security Officer, SecurityOfficer, Security Guard, Security Personnel, Protection Officer, LossPrevention Officer, Security Specialist, Safety Officer, Security Coordinator,Security Analyst, Asset Protection Officer, Security Operations Officer,Security Risk Officer, Facilities Security Officer, Protection Officer, Workplace Safety & Security Officer, SIA Security Officer, SecurityEnforcement Officer
Within commuting distance of: Swindon,Fairford, Chippenham, Upavon, Cirencester, Wantage, Tetbury, Castle Combe, Brize Norton, Newbury, Witney, Trowbridge, Thatcham, Abingdon, Stroud, Amesbury
Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
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